We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3266598
4 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3266598 The complaint Mr M complains that AvantCredit of UK, LLC (“AvantCredit”) lent him a loan he couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. AvantCredit lent Mr M £3000 in May 2015, this is not i... (2 pages)View decision -
Decision Reference DRN-3304051
3 Apr 2022 American Express Services Europe Limited UpheldBanking and PaymentsDRN-3304051 The complaint Mr S is unhappy that American Express Services Europe Limited rejected his claim under section 75 of the Consumer Credit Act 1975. What happened In January 2019 Mr S purchased a suite from a retailer and used his Amex card to pay a deposit of £366.40. When the ite... (3 pages)View decision -
Decision Reference DRN-3217287
1 Apr 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3217287 The complaint Miss M complained about Lloyds Bank General Insurance Limited. She isn’t happy about the way it dealt with a claim under her home insurance policy. Other companies have been involved in this complaint, but as Lloyds Bank are responsible for it, I’ve just referred ... (2 pages)View decision -
Decision Reference DRN-3262803
1 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3262803 The complaint Miss C says Everyday Lending Limited (ELL) lent to her irresponsibly. What happened Miss C took out two instalment loans from ELL. A summary of her borrowing follows. Loan 2 was used in part to settle loan 1. loan taken out value, £ term in months monthly repaymen... (3 pages)View decision -
Decision Reference DRN-3406328
1 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3406328 The complaint Mr C complains that Barclays Bank UK PLC did not give him the correct information to activate two restricted accounts, which resulted in delays accessing his money. What happened Mr C lives overseas. Mr C had two accounts with Barclays which he wanted to access as... (4 pages)View decision -
Decision Reference DRN-3412847
1 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3412847 The complaint Mrs W complains that HSBC UK Bank Plc gave her poor customer service on a call she had with one of their call handlers. Mrs W is represented by her daughter in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments she has made... (5 pages)View decision -
Decision Reference DRN-3373763
1 Apr 2022 Progressive Money Limited UpheldConsumer CreditDRN-3373763 The complaint Mrs C complains through her representative that Progressive Money Limited (PML) lent her money on a high interest loan which she was unable to afford to repay. What happened PML provided a loan to Mrs C on 10 October 2018, of £12,000 repayable over 60 months at th... (3 pages)View decision -
Decision Reference DRN-3238104
1 Apr 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3238104 The complaint Mrs H complains that Madison CF UK Limited trading as 118 118 Money (“MCF”) lent to her in an irresponsible manner. What happened Mrs H was given two loans by MCF. She first borrowed £2,000 in January 2020 that she agreed to repay in 12 monthly instalments. Around... (4 pages)View decision -
Decision Reference DRN-3315530
1 Apr 2022 Grattan Plc UpheldBanking and PaymentsDRN-3315530 The complaint Ms S complains about Grattan Plc trading as Kaleidoscope (“Kaleidoscope”) for not crediting some returned items to her account and for letting interest accrue on those items. She wants all disputed items removed from her account. What happened Ms S held a Kaleidos... (2 pages)View decision -
Decision Reference DRN-3390498
1 Apr 2022 Kingfisher Insurance Services Limited UpheldInsuranceDRN-3390498 The complaint Mr and Mrs B complain that a mistake by Kingfisher Insurance Services Limited left them without flood cover on their caravan holiday home insurance policy. What happened Mr and Mrs B own a static caravan which, for a number of years, they insured with insurer T. T... (7 pages)View decision
