We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3369921
4 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3369921 The complaint Mr C, through a representative, says Everyday Lending Limited (ELL) trading as Everyday Loans lent to him irresponsibly. What happened Mr C took out an 18-month instalment loan for £2,000 from ELL on 14 November 2018. The monthly repayments were £248.21 and the to... (3 pages)View decision -
Decision Reference DRN-3319536
4 Apr 2022 Saffron Building Society UpheldMortgagesDRN-3319536 The complaint Mr S has complained that, because Saffron Building Society (Saffron) had no staff available to deal with his application to port (transfer) his mortgage, he had to take out a new mortgage and pay an early repayment charge (ERC). To settle the complaint, Mr S would... (4 pages)View decision -
Decision Reference DRN-3388370
4 Apr 2022 Soteria Insurance Limited UpheldInsuranceDRN-3388370 The complaint Mrs K has complained about how Soteria Insurance Limited (Soteria) dealt with a claim under her home insurance policy. What happened Mrs K made an insurance claim at her property. Soteria carried out a range of works at the property. Mrs K was unhappy about variou... (2 pages)View decision -
Decision Reference DRN-3412043
4 Apr 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3412043 The complaint Mrs M is unhappy that National Westminster Bank Plc (NatWest) haven’t accepted her husband’s affidavit that outstanding debts listed jointly in both their names are his sole responsibility. Mrs M is also unhappy that NatWest haven’t responded to a subject data acc... (4 pages)View decision -
Decision Reference DRN-3379528
4 Apr 2022 Assurant General Insurance Limited UpheldInsuranceDRN-3379528 The complaint Mrs M complains about Assurant General Insurance Limited handling of a claim under her mobile phone insurance policy. What happened Mrs M has mobile phone insurance with Assurant. She made a claim on 25 June 2020 after the screen was damaged on one of the phones c... (3 pages)View decision -
Decision Reference DRN-3386560
4 Apr 2022 Progressive Money Limited UpheldConsumer CreditDRN-3386560 The complaint Mrs N complains that Progressive Money Limited (PML) lent her money on a high interest loan which she was unable to afford to repay, and that it refused to freeze interest payments when she entered a debt management plan. What happened PML provided a loan to Mrs N... (4 pages)View decision -
Decision Reference DRN-3414624
4 Apr 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3414624 The complaint Mrs P complained about how her claim was unfairly settled under her home insurance policy with AXA Insurance UK plc (“AXA”). Mrs P was represented at times by a family member during the complaint, but for ease and simplicity, I will only refer to Mrs P. What happe... (3 pages)View decision -
Decision Reference DRN-3365919
4 Apr 2022 Gracombex Ltd UpheldConsumer CreditDRN-3365919 The complaint Miss A says Gracombex Ltd (trading as The Money Platform) irresponsibly lent to her. What happened This complaint is about six instalment loans Gracombex provided to Miss A between February 2019 and May 2021. Miss A’s lending history is as follows: Loan Date Taken... (4 pages)View decision -
Decision Reference DRN-3387624
4 Apr 2022 Tedaisy Underwriting Limited UpheldInsuranceDRN-3387624 The complaint Mr N’s complaint is about the cost of a pet insurance policy sold to him by Alpha Underwriting Limited. What happened Mr N took a lifetime pet insurance policy for his dog in February 2020. The policy was sold to him by Alpha. Mr N was initially quoted £286.49 for... (3 pages)View decision -
Decision Reference DRN-3414178
4 Apr 2022 esure Insurance Limited UpheldInsuranceDRN-3414178 The complaint Mr W complains esure Insurance Limited didn’t properly repair his car when he claimed on his motor insurance policy. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elements below, ... (3 pages)View decision
