We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3398055
5 Apr 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3398055 The complaint Miss M complains PayPal (Europe) Sarl et Cie SCA have failed to remove a limitation placed on her account. What happened Miss M has a PayPal account, and in June 2020 a limitation was placed on it so that her identity could be verified. To do this, PayPal asked Mi... (5 pages)View decision -
Decision Reference DRN-3377210
5 Apr 2022 AXA France IARD UpheldInsuranceDRN-3377210 The complaint Mr G complains that AXA France IARD did not fairly compensate him for mis-selling payment protection insurance (‘PPI’). What happened Mr G complained to AXA that it had mis-sold PPI to him. AXA upheld the complaint and offered to compensate him for that mis-sale. ... (3 pages)View decision -
Decision Reference DRN-3414466
5 Apr 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3414466 The complaint Ms S complains PSA Finance UK Limited (PSA) provided her with a car that she believes wasn’t of satisfactory quality. She also complains the car was damaged while being repaired. What happened In January 2020, Ms S entered into a 48 month ... (6 pages)View decision -
Decision Reference DRN-3149692
5 Apr 2022 Admiral Markets UK Ltd UpheldInvestmentsDRN-3149692 The complaint Mr V says Admiral Markets UK Ltd (‘Admiral’) manipulated its West Texas Intermediate Spot Crude Oil (‘WTI Spot’) Contract for Differences product on 21 April 2020, and thereafter, by freezing its price and by basing its price on the December 2020 futures contract,... (7 pages)View decision -
Decision Reference DRN-3389251
5 Apr 2022 esure Insurance Limited UpheldInsuranceDRN-3389251 The complaint Ms S says esure Insurance Limited undervalued her car when she made a motor insurance claim. She also complains about prejudicial remarks made to her and esure’s poor service. What happened Ms S’s car was written-off in a non-fault accident. esure initially offere... (3 pages)View decision -
Decision Reference DRN-3382398
5 Apr 2022 QIC Europe Ltd UpheldInsuranceDRN-3382398 The complaint Mr G has complained that QIC Europe Ltd (‘QIC’) declined a claim under his home insurance policy following a break in at his home. What happened QIC appointed a surveyor to inspect the damage. The surveyor confirmed the damage, however he couldn’t confirm whether ... (4 pages)View decision -
Decision Reference DRN-3409848
5 Apr 2022 HSBC UK Bank Plc UpheldMortgagesDRN-3409848 The complaint Mr P complains that HSBC UK Bank Plc withdrew a mortgage offer a few days before his purchase was due to complete. He asks that it accepts a loan as the source of funds for the deposit and pays compensation for financial loss, anxiety, and stress. What happened Mr... (3 pages)View decision -
Decision Reference DRN-3264341
5 Apr 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3264341 The complaint Mrs L complains about the way Tesco Personal Finance PLC (Tesco Bank) handled a payment holiday application for her personal loan. What happened Mrs L has a loan and credit card with Tesco Bank that fell into arrears at the start of January 2020. In April 2020 Mrs... (2 pages)View decision -
Decision Reference DRN-3402892
5 Apr 2022 American International Group UK Limited UpheldInsuranceDRN-3402892 The complaint Mr W complains about the way American International Group UK Limited (AIG) handled his mobile phone insurance claim. What happened Mr W’s complaint concerns a mobile phone insurance policy that comes as an additional product with his bank account. Mr W complained ... (3 pages)View decision -
Decision Reference DRN-3289677
5 Apr 2022 Charter Court Financial Services Limited UpheldMortgagesDRN-3289677 The complaint This complaint is about a mortgage that, until recently, Mr K held with Charter Court Financial Services Limited trading as Precise Mortgages (PM). He’s unhappy that when he repaid the mortgage, PM’s bank held the funds for ten days pending security checks, and th... (2 pages)View decision
