We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3358648
5 Apr 2022 TSB Bank plc UpheldConsumer CreditDRN-3358648 The complaint Mr M complains that TSB Bank plc referred his loan account to debt collectors despite agreeing a partial settlement. What happened Mr M took out a loan with TSB in 2013. In 2016 a debt advice service (S) contacted TSB on Mr M’s behalf and agreed a payment plan fol... (2 pages)View decision -
Decision Reference DRN-3408807
5 Apr 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3408807 The complaint Mr T complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk acted irresponsibly when lending to him. What happened MoneyBoat provided Mr T with loans as follows: Loan Date taken Date paid Monthly Instalments Loan amount Highest repayment 1 21/0... (4 pages)View decision -
Decision Reference DRN-3074692
5 Apr 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3074692 The complaint Mr E is unhappy with the offer made by Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) to settle his claim under Section 75 of the Consumer Credit Act 1974 (the ‘Act’) for some mis-sold solar panels. What happened The parties are ... (3 pages)View decision -
Decision Reference DRN-3393613
5 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3393613 The complaint Mr A complains about Revolut Ltd and the service they provided when they carried out CCD checks on his account. What happened Mr A held an account with Revolut which received payments from clients. Around October 2020, Revolut asked Mr A to provide three months in... (3 pages)View decision -
Decision Reference DRN-3277895
5 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3277895 The complaint Ms S complains that AvantCredit of UK, LLC lent her money on a high interest loan she was unable to afford to repay. What happened AvantCredit provided a loan to Ms S on 10 April 2017, of £2,000 repayable over 36 months at the rate of £88 a month. She paid off the... (3 pages)View decision -
Decision Reference DRN-3416851
5 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3416851 The complaint and background Mr C has complained about overdraft charges and interest Barclays Bank UK PLC added to his current accounts. He’s said Barclays was irresponsible to offer him overdraft facilities given his financial circumstances, and that Barclays should have real... (2 pages)View decision -
Decision Reference DRN-3130144
5 Apr 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3130144 The complaint Mr H complains about the way Tesco Personal Finance PLC handled a dispute on a purchase made using his credit card account. What happened Mr H booked holiday accommodation through an accommodation marketplace website (“the website”). It cost about $2,000 and was p... (3 pages)View decision -
Decision Reference DRN-3313096
5 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3313096 The complaint Ms P says Loans 2 Go Limited lent to her irresponsibly. What happened Ms P took out an 18-month loan for £400 from Loans 2 Go on 4 February 2020. The monthly repayments were £91.42 and the total repayable was £1,645.56. Ms P says as she was self-employed Loans 2 G... (3 pages)View decision -
Decision Reference DRN-3393908
5 Apr 2022 Gain Credit LLC UpheldConsumer CreditDRN-3393908 The complaint Miss C complains that Gain Credit LLC trading as Lending Stream irresponsibly gave her unaffordable loans. What happened Lending Stream provided loans to Miss C as follows: Loan Date Taken Date Repaid Instalments Amount Highest Repayment** 1 11/09/2019 20/03/2020 ... (4 pages)View decision -
Decision Reference DRN-3390658
5 Apr 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3390658 The complaint Mr S is unhappy with DAS Legal Expenses Insurance Company Limited’s handling of his claim under his legal expenses insurance policy. What happened Mr S says he was approached by a firm of solicitors (I’ll call P) in 2015. They offered him assistance with a claim r... (4 pages)View decision
