We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3401598
6 Apr 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3401598 The complaint A company, which I’ll refer to as “E”, complains that Metro Bank PLC terminated its Bounce Back Loan facility. E’s directors, Mr T and Miss T, bring the complaint on the company’s behalf. What happened E held a number of accounts with Metro. Metro wrote to E on 4 ... (5 pages)View decision -
Decision Reference DRN-3418480
6 Apr 2022 Phoenix Life Limited UpheldInvestmentsDRN-3418480 The complaint Mr and Mrs W’s complaint is about a mortgage endowment policy they were sold in 1987 over a term of 21 years. They have said that the policy was mis-sold as they were first-time buyers with no investment experience and were financially inexperienced. They said tha... (3 pages)View decision -
Decision Reference DRN-3382358
5 Apr 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3382358 The complaint Mr M complains that a car acquired with finance from Santander Consumer Finance UK Plc wasn’t of satisfactory quality. What happened In January 2021 Mr M was supplied with a car and entered into a conditional sale agreement with Santander. Within a few days of get... (2 pages)View decision -
Decision Reference DRN-3238098
5 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3238098 The complaint Mr B complains that NewDay Ltd trading as Fluid Credit Card irresponsibly allowed him to open a credit card account which was unaffordable and later increased the credit limit. What happened Mr B says Fluid should not have allowed him to open a credit card account... (2 pages)View decision -
Decision Reference DRN-3339225
5 Apr 2022 PDL Finance Limited UpheldConsumer CreditDRN-3339225 The complaint Mr O complains that the loans he had from PDL Finance Limited (trading as Mr Lender) were unaffordable. What happened Mr O was approved for nine loans from Mr Lender between October 2014 and October 2018 as follows: Loan Date Amount Term Max Monthly Repayment Due ... (5 pages)View decision -
Decision Reference DRN-3355034
5 Apr 2022 Society of Lloyd's UpheldInsuranceDRN-3355034 The complaint Mr and Mrs M complain about the way Society of Lloyd’s (Lloyd’s) settled a claim they made on their landlord’s insurance policy following an escape of water. Any reference to Lloyd’s in this decision also includes its contractors. What happened In 2014, there was ... (3 pages)View decision -
Decision Reference DRN-3386221
5 Apr 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3386221 The complaint Mr and Ms M complain that Shawbrook Bank Limited (“Shawbrook”) has rejected a claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) concerning a solar panel system they say was misrepresented to them by the supplier. What happened In or arou... (5 pages)View decision -
Decision Reference DRN-3417819
5 Apr 2022 Allianz Insurance Plc UpheldInsuranceDRN-3417819 The complaint Miss R complained that Allianz Insurance Plc unreasonably increased the premium for her lifetime pet policy. What happened Miss R bought her policy from Allianz online in July 2018. She said her premium rose each year by the following: In 2018 the premium started ... (3 pages)View decision -
Decision Reference DRN-3269392
5 Apr 2022 Bamboo Limited UpheldConsumer CreditDRN-3269392 The complaint Mrs G complains about the settlement figure provided by Bamboo Limited (Bamboo). She also says she couldn’t afford the loan. What happened Bamboo lent Mrs G a loan of £3,000 in June 2018. Mrs G initially made a complaint about a settlement figure provided by Bambo... (2 pages)View decision -
Decision Reference DRN-3378397
5 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3378397 The complaint Mr M, through a representative, says Everyday Lending Limited (ELL) trading as Everyday Loans lent to him irresponsibly. What happened Mr M took out a 24-month instalment loan for £1,500 from ELL on 6 June 2018. The monthly repayments were £130.38 and the total re... (3 pages)View decision
