We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3362732
6 Apr 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3362732 The complaint Ms P, who is represented by a third party, says J D Williams & Company Limited (“J D Williams”), trading as Simply Be, irresponsibly lent to her. She has requested that the interest and late payment charges she has paid on two accounts she had be refunded. Wha... (4 pages)View decision -
Decision Reference DRN-3371711
6 Apr 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3371711 The complaint Mr C complains that Watford Insurance Company Europe Limited declined his claim on his motor insurance policy. What happened Mr C was involved in an accident and he made a claim on his policy. But Watford said Mr C hadn’t told it about after-market modifications m... (3 pages)View decision -
Decision Reference DRN-3347477
6 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3347477 The complaint Mr B says AvantCredit of UK, LLC irresponsibly lent to him. He says that it didn’t make proper affordability checks, and if had done it wouldn’t have lent to him. What happened This complaint is about one loan Avant provided to Mr B. On 6 January 2015 he borrowed ... (3 pages)View decision -
Decision Reference DRN-3418995
6 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3418995 The complaint Mr S complains that TSB Bank plc did not activate his account when they told him that they had. What happened Mr S lives overseas. He held a joint account with TSB with his late wife. The account hadn’t been used since 2011, so the account became inactive. Mr S co... (3 pages)View decision -
Decision Reference DRN-3416571
6 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3416571 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) made errors in managing his account. What happened Mr B had a Barclaycard with a limit of £2,850. In May 2020, the balance was £2,842. The minimum payment due by 8 June 2020 was £85.98.... (4 pages)View decision -
Decision Reference DRN-3394949
6 Apr 2022 British Gas Insurance Limited UpheldInsuranceDRN-3394949 The complaint Mr C complains about British Gas Insurance Limited’s (British Gas) handling of a claim made under his home emergency policy. What happened Mr C holds a home emergency policy with British Gas. Under this policy he made a claim in for a leak coming from the cold-wat... (2 pages)View decision -
Decision Reference DRN-3349069
6 Apr 2022 Lex Autolease Ltd UpheldConsumer CreditDRN-3349069 The complaint Mr D complains about the extended rental and aborted collection fees Lex Autolease Ltd (“Lex”) have charged him. What happened I issued my provisional decision on this complaint in March 2022. An extract from that provisional decision is set out below. What I’ve p... (4 pages)View decision -
Decision Reference DRN-3071164
6 Apr 2022 Bailey Richards Wealth Management Limited UpheldPensions and AnnuitiesDRN-3071164 The complaint Mr W complains that he was given unsuitable advice by Bailey Richards Wealth Management Limited (BRWM) to transfer deferred benefits from his Defined Benefit (DB) pension with British Steel (BSPS) to a personal pension. What happened In March 2016, Tata Steel UK L... (5 pages)View decision -
Decision Reference DRN-3415805
6 Apr 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3415805 The complaint Miss E complains that Admiral Insurance Company Limited mishandled her claim on her motor insurance policy. Where I refer to Admiral, I include its approved repairer (“AR”) and others insofar as I hold Admiral responsible for their acts or omissions. What happened... (5 pages)View decision -
Decision Reference DRN-3418469
6 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3418469 The complaint Mr O complained that NewDay Ltd, trading as Aqua, (“NewDay”) unfairly turned down his claim brought under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened Mr O signed up with a travel company with the aim of being able to take holidays. He made th... (4 pages)View decision
