We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3403005
6 Apr 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3403005 The complaint Mrs J complains about Lloyds Bank General Insurance Limited’s (Lloyds) service when assessing her claim under her home insurance policy. What happened Mrs J called Lloyds and reported that she had heard a loud crash from the roof and saw cement and tiles dislodged... (3 pages)View decision -
Decision Reference DRN-3343973
6 Apr 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3343973 The complaint Mr D complains that the mileage of a car that was supplied to him under a hire purchase agreement with Creation Consumer Finance Limited wasn’t correct. What happened A used car was supplied to Mr D under a hire purchase agreement with Creation Consumer Finance th... (3 pages)View decision -
Decision Reference DRN-3361848
6 Apr 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3361848 The complaint Mr K has complained that he couldn’t access his account with PayPal (Europe) Sarl et Cie SCA between 2010 and September 2021. What happened Mr K complained to us in March 2021 because he couldn’t access his PayPal account due to a security issue. He said he’d trie... (2 pages)View decision -
Decision Reference DRN-3420458
6 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3420458 The complaint Mr B has complained that AvantCredit of UK, LLC (trading as “AvantCredit”) lent to him irresponsibly. What happened Mr B was given four fixed term loans by AvantCredit. The details of the lending are given below: Loan Date taken Instalments Amount Repayments Repai... (3 pages)View decision -
Decision Reference DRN-3237695
6 Apr 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3237695 The complaint Mr B complains Nationwide Building Society have given him misleading information and closed his basic bank account incorrectly. What happened Mr B held a basic bank account with Nationwide, which he hadn’t used this for around 14 years. He told Nationwide he wishe... (3 pages)View decision -
Decision Reference DRN-3420253
6 Apr 2022 Bamboo Limited UpheldConsumer CreditDRN-3420253 The complaint Mr H complains about a loan provided to him by Bamboo Limited trading as “Bamboo”, which he says was unaffordable. What happened Bamboo provided Mr H with a loan for £4000 on 1 June 2018. The loan was scheduled to be repaid over 3 years at a monthly repayment of £... (3 pages)View decision -
Decision Reference DRN-3352140
6 Apr 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3352140 The complaint Mr and Ms R are unhappy a claim for damage caused by an escape of water has been declined under their home insurance by Accredited Insurance (Europe) Ltd (Accredited). What happened In January 2021 Mr and Ms R reported damage caused by an escape of water to Accred... (5 pages)View decision -
Decision Reference DRN-3420118
6 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3420118 The complaint Mr M has complained that Everyday Lending Limited (“Everyday Loans”) lent to him irresponsibly. What happened Mr M was given two loans by Everyday Loans. The details of these loans are given below: Loan Date taken Date repaid instalments amount Repayments 1 22/06/... (3 pages)View decision -
Decision Reference DRN-3369644
6 Apr 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3369644 The complaint Mrs A complains about the quality of a car she has been financing through an agreement with MotoNovo Finance Limited (“MotoNovo”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on ... (3 pages)View decision -
Decision Reference DRN-3362599
6 Apr 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3362599 The complaint Mr B and Mrs M complain that Domestic & General Insurance Plc (“D&G”) cancelled their boiler insurance without notifying them and refused to deal with a claim. What happened Mr B and Mrs M took out boiler insurance with D&G in September 2020. They say ... (3 pages)View decision
