We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3424038
8 Apr 2022 Black Horse Limited UpheldConsumer CreditDRN-3424038 The complaint Mr O complains about the quality of a used car that was supplied through a hire purchase agreement with Black Horse Limited trading as Land Rover Financial Services (BHL). What happened The circumstances surrounding this complaint and my initial findings were set ... (5 pages)View decision -
Decision Reference DRN-3416304
8 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3416304 The complaint Mr C complains Barclays Bank UK PLC (“Barclays”) is refusing to refund transactions that were carried out fraudulently on his account by his brother (“Mr D”) who had been impersonating him for over 25 years. Mr C is represented by his partner, Miss K. Where approp... (11 pages)View decision -
Decision Reference DRN-3325217
8 Apr 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3325217 The complaint Mr C complains that Mitsubishi HC Capital (UK) Plc incorrectly reported missed payments on his credit file. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll ... (2 pages)View decision -
Decision Reference DRN-3242753
8 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3242753 The complaint Ms H and Mr M complain that Barclays Bank UK PLC misled them about the costs of an international money transfer resulting in them receiving less than expected. What happened Ms H and Mr M visited a Barclays Bank in February 2021 to discuss making an international ... (3 pages)View decision -
Decision Reference DRN-3409657
8 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3409657 The complaint Mr J complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In July 2016, Mr J acquired a used car financed by a conditional sale agreement from Moneybarn. Mr J made an advance payme... (3 pages)View decision -
Decision Reference DRN-3416249
8 Apr 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3416249 The complaint Mr R complains that Royal & Sun Alliance Insurance Limited is responsible for mishandling a claim on the insurance policy for his motor vehicle. Where I refer to RSA, I include claims-handlers and others insofar as I hold RSA responsible for their acts or omis... (3 pages)View decision -
Decision Reference DRN-3390999
8 Apr 2022 Highway Insurance Company Limited UpheldInsuranceDRN-3390999 The complaint Mr B has complained about the delay Highway insurance Company Limited caused and the cash settlement offer it made when he made a claim under his specialist vehicle insurance policy. All reference to the insurer Highway in my decision includes its agents. What hap... (3 pages)View decision -
Decision Reference DRN-3418403
8 Apr 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3418403 The complaint A company, which I’ll refer to as “P”, complains that National Westminster Bank Plc (“NatWest”) delayed returning its funds after the bank decided to close its account. P’s director, Mr L, brings the complaint on the company’s behalf. He is represented in doing so... (4 pages)View decision -
Decision Reference DRN-2841616
8 Apr 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-2841616 The complaint Mr C complains Metro Bank PLC told him he was having problems receiving one-time passcodes (an “OTP”) because of his mobile’s signal when that wasn’t the case. He also complains he spent a lot of time speaking to Metro PLC before the problem was resolved. What hap... (2 pages)View decision -
Decision Reference DRN-3387736
8 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3387736 The complaint Mrs K complains that AvantCredit of UK, LLC (“AvantCredit”) lent her a loan she couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. AvantCredit lent Mrs K £3800 in December 2015, this ... (2 pages)View decision
