We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3422423
11 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3422423 Complaint Mr C has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr C with a loan of £750 in March 2021. This loan had an APR of 1,013.2% and an 18-month term. This all meant the total amount repayable of £3,085.56 wa... (4 pages)View decision -
Decision Reference DRN-3424703
11 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3424703 Complaint Mr M has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr M with a loan of £3,000.00 in May 2021. This loan had an APR of 253.7% and an 18-month term. This all meant the total amount repayable of £8,688.00 w... (4 pages)View decision -
Decision Reference DRN-3414902
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3414902 Complaint Mr Z has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr Z with a loan for £3,000.00 in May 2015. This loan was due to be repaid in 30 monthly instalments of around... (2 pages)View decision -
Decision Reference DRN-3367023
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3367023 Complaint Mr T has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr T with a loan for £8,900.00 in May 2015. This loan was due to be repaid in 60 monthly instalments of just u... (2 pages)View decision -
Decision Reference DRN-3364879
9 Apr 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3364879 The complaint Ms S has complained that Madison CF UK Limited trading as 118 118 Money lent to her irresponsibly. What happened Ms S borrowed £1,000 from Madison in October 2020. The loan was due to be repaid in 24 monthly instalments of about £72. The total amount repayable was... (4 pages)View decision -
Decision Reference DRN-3418661
9 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3418661 The complaint Ms P has complained that Loans2Go Limited lent to her irresponsibly. What happened I issued a provisional decision in March 2022 that I summarise below Ms P was given two loans by Loans2Go in 2019. Loan 1 in August 2019 was for £400 repayable over 18 months in mon... (4 pages)View decision -
Decision Reference DRN-3425458
9 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3425458 The complaint Mr D complains that HSBC Bank UK Plc (“HSBC”) has refused to refund several payments he made to a fraudulent company (Boss Capital). These payments were made using Mr D’s HSBC Mastercard and Visa credit cards. What happened The circumstances of this complaint are... (5 pages)View decision -
Decision Reference DRN-3425453
9 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3425453 The complaint Mr S complains that NewDay Ltd (“NewDay”) has refused to refund transactions he believed he was making to a legitimate binary options company called Golden Markets, which he says turned out to be fraudulent. He made these transactions using his NewDay (Debenhams)... (6 pages)View decision -
Decision Reference DRN-3420539
8 Apr 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3420539 The complaint Mrs O complains about a loan from 1Plus1 Loans Limited, (“1Plus1”), which she says was unaffordable. The complaint is brought to this service on Mrs O’s behalf by a claims’ management company. But for ease I have referred below to all actions being taken by Mrs O.... (7 pages)View decision -
Decision Reference DRN-3423698
8 Apr 2022 Santander UK Plc UpheldMortgagesDRN-3423698 The complaint Mr and Mrs L complain that Santander UK Plc hasn’t provided them with information they requested about their mortgage. They’d like Santander to respond in full to all the questions set out in a letter provided to us. What happened Mr and Mrs L took out a mortgage ... (4 pages)View decision
