We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3426065
11 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3426065 The complaint Miss B has complained that Everyday Lending trading as Everyday Loans was irresponsible in lending to her. What happened In July 2018 Miss B took out a loan with Everyday Loans for £1,500. She said the purpose of the loan was to buy a car. The loan was taken out o... (4 pages)View decision -
Decision Reference DRN-3231747
11 Apr 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3231747 The complaint Ms N complains that Mercedes-Benz Financial Services UK Limited (MBFS) unfairly applied charges when she returned a vehicle to it at the end of a hire agreement. What happened Ms N acquired a car under a hire agreement with MBFS. The agreement commenced in Novembe... (6 pages)View decision -
Decision Reference DRN-3421654
11 Apr 2022 U K Insurance Limited UpheldInsuranceDRN-3421654 The complaint Mr and Mrs J have complained that U K Insurance Limited unreasonably held them responsible for causing damage to another driver’s car under their motor policy. What happened An incident occurred in a carpark in June 2020 between Mr and Mrs J and another car. Mr an... (4 pages)View decision -
Decision Reference DRN-3423670
11 Apr 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3423670 The complaint Miss R has complained about her motor insurer Admiral Insurance Company Limited in respect of how it handled her claim made after she was involved in a collision with a motorcyclist on a roundabout. What happened There was an accident on 9 April 2021 and Miss R re... (4 pages)View decision -
Decision Reference DRN-3105094
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3105094 The complaint Mr K has complained that AvantCredit of UK, LLC was irresponsible in lending to him. What happened In April 2016 AvantCredit provided Mr K with a loan of £5,000. The loan was repayable over 36 months and the monthly repayments were £211.60. The APR was 34.5%. Mr K... (3 pages)View decision -
Decision Reference DRN-3425967
11 Apr 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3425967 The complaint A charity which I will refer to as T, complains that Bank of Scotland plc caused considerable inconvenience to them following a request by T to change the signatories to their account. What happened The background to the complaint is well known to both parties and... (3 pages)View decision -
Decision Reference DRN-3348041
11 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3348041 The complaint Ms L is unhappy because HSBC UK Bank Plc (HSBC) did not reimburse the money she transferred to a fraudster. What happened What Ms L says Ms L says that on 27 March 2021 she received a call from someone who said he was from a court in London but was in fact a fraud... (6 pages)View decision -
Decision Reference DRN-3391888
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3391888 Complaint Mr B has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr B with a loan for £2,000.00 in July 2015. This loan was due to be repaid in 36 monthly instalments of just ... (2 pages)View decision -
Decision Reference DRN-3332159
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3332159 Complaint Mr H has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr H with a loan for £1,000.00 in April 2015. This loan was due to be repaid in 12 monthly instalments of just... (2 pages)View decision -
Decision Reference DRN-3412242
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3412242 Complaint Miss T has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loans were unaffordable. Background Avant Credit provided Miss T with an initial loan for £2,300.00 in September 2015. This loan was due to be repaid in 36 monthly ... (3 pages)View decision
