We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3429787
27 Apr 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3429787 The complaint Mr F has complained that Creation Consumer Finance Ltd rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr F bought solar panels for his home in 2015. The purchase was funded by a loan from Creation, and that business i... (3 pages)View decision -
Decision Reference DRN-3407808
27 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3407808 The complaint Solicitors acting on behalf of the estate of the late Mrs S complain Barclays Bank UK PLC mis-handled instructions regarding Mrs S’s current account following her death. What happened Following Mrs S’s death in late 2019, solicitors acting on behalf of her estate ... (3 pages)View decision -
Decision Reference DRN-3330790
27 Apr 2022 Greenlight Credit Ltd UpheldConsumer CreditDRN-3330790 The complaint Mr S has complained that Greenlight Credit Ltd trading as Varooma was irresponsible to have agreed credit for him. What happened Varooma provided Mr S with two loans. The first was for £725 agreed in September 2018 The total amount of £1,269 including interest and... (4 pages)View decision -
Decision Reference DRN-3448250
27 Apr 2022 U K Insurance Limited UpheldInsuranceDRN-3448250 The complaint Mr B has complained about his car insurer U K Insurance Limited (UKI) as he believes it didn’t handle his claim well when he was involved in an accident with another driver (third-party, TP). He thinks it caused delays which affected his premium when he was lookin... (2 pages)View decision -
Decision Reference DRN-3443688
27 Apr 2022 AWP P&C SA UpheldInsuranceDRN-3443688 The complaint Mr F and Miss H are unhappy that AWP P&C SA (AWP) has declined their travel insurance claim. They’re also unhappy with the service provided by AWP in the handling of their claim. Any reference to AWP includes all its agents. What happened Mr F and Miss H took ... (4 pages)View decision -
Decision Reference DRN-3383307
27 Apr 2022 Studio Retail Limited UpheldConsumer CreditDRN-3383307 The complaint Mr B has complained that Studio Retail Limited, trading as Ace, irresponsibly lent to him. What happened Mr B opened a shopping account with Studio Retail in April 2017. His account limit was initially very low - £125. Over the course of the next 14 months Mr B’s ... (3 pages)View decision -
Decision Reference DRN-3451607
27 Apr 2022 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3451607 The complaint Mrs H, represented by her financial adviser, complains that St James’s Place Wealth Management Plc (SJP) made errors which meant the Trust she’d set up was void. She also complains that she never received a suitability letter for advice SJP gave in 2017. What happ... (2 pages)View decision -
Decision Reference DRN-3336656
27 Apr 2022 Studio Retail Limited UpheldConsumer CreditDRN-3336656 The complaint Mrs W has complained that Studio Retail Limited irresponsibly lent to her. What happened Mrs W opened a shopping account with Studio Retail in 2011. Due to the time that has passed since then there isn’t a record of what her initial account limit was, although we ... (3 pages)View decision -
Decision Reference DRN-3451523
27 Apr 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3451523 The complaint Mrs M complains that Quickly Finance Limited, trading as Fast Track Reclaim (“FTR”) charged her success fees for payment protection insurance (“PPI”) complaints brought on behalf of her late husband. What happened In August 2019, Mrs M completed a request for a fr... (3 pages)View decision -
Decision Reference DRN-3451547
27 Apr 2022 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3451547 The complaint Mr H, represented by his financial adviser, complains that St James’s Place Wealth Management Plc (SJP) made errors which meant the Trust he’d set up was void. He also complains that he never received a suitability letter for advice SJP gave in 2017. What happened... (2 pages)View decision
