We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3452692
27 Apr 2022 QIC Europe Ltd UpheldInsuranceDRN-3452692 The complaint Mr and Mrs K complain that they are unhappy with the service received from QIC Europe Ltd (QIC) when they made a claim on their home buildings insurance policy. References to Mr or Mrs K, will include the other. There are several parties and representatives of QIC... (4 pages)View decision -
Decision Reference DRN-2938582
27 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-2938582 The complaint Miss R complains that TSB Bank plc unfairly recorded a default against her credit account and sold her debt on. She also complains about the contact she received following an £800 transfer error, and that she didn’t receive a contactless debit card when requested.... (4 pages)View decision -
Decision Reference DRN-3312910
27 Apr 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3312910 The complaint Mr W complains about the quality of a car he bought, in part, using a credit card provided by Tesco Personal Finance PLC, trading as Tesco Bank (“Tesco”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here... (3 pages)View decision -
Decision Reference DRN-3447039
27 Apr 2022 National Savings and Investments UpheldBanking and PaymentsDRN-3447039 The complaint Ms S is unhappy that National Savings and Investments (“NS&I”) didn’t action her account withdrawal request in a timely manner. What happened Ms S holds an account with NS&I which is marketed by NS&I as being an easy access account. In November 2020, M... (4 pages)View decision -
Decision Reference DRN-3447970
27 Apr 2022 Acromas Insurance Company Limited UpheldInsuranceDRN-3447970 The complaint Mr B and his wife Miss M complain that Acromas Insurance Company Limited mishandled a claim on his motor insurance policy. Where I refer to Acromas, I include claims-handlers and others insofar as I hold Acromas responsible for their acts or omissions. What happen... (5 pages)View decision -
Decision Reference DRN-3153789
27 Apr 2022 Utmost Life and Pensions Limited UpheldPensions and AnnuitiesDRN-3153789 The complaint Mr M complains about the advice given by Utmost Life and Pensions Limited to transfer the benefits from his preserved defined-benefit (‘DB’) occupational pension scheme to a personal pension. Mr M says the advice was unsuitable for him and believes he’s lost out a... (8 pages)View decision -
Decision Reference DRN-3365900
27 Apr 2022 Parkgate FS LLP UpheldInvestmentsDRN-3365900 The complaint Mr W complains about Parkgate FS LLP. He’s unhappy about the time it took to complete his ISA transfer and purchase shares using cash. He’s also unhappy that he couldn’t purchase more shares. What happened One of our investigators considered the complaint and thou... (6 pages)View decision -
Decision Reference DRN-3433329
27 Apr 2022 Legal and General Assurance Society Limited UpheldInvestmentsDRN-3433329 The complaint Mr and Mrs R have complained that Legal and General Assurance Society Limited grossly mishandled their terminal illness claim under their joint life assurance policy. What happened Mr and Mrs R made a claim on their joint level term life assurance policy in April ... (3 pages)View decision -
Decision Reference DRN-3274071
27 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3274071 The complaint Mr M complains about New Day Ltd closing his credit card account. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reasons for my decision. What I’ve decided – and why I’... (2 pages)View decision -
Decision Reference DRN-3338716
27 Apr 2022 Business Insurance Solutions Limited UpheldInsuranceDRN-3338716 The complaint Mr M has complained because the documentation issued by Business Insurance Solutions Limited (BISL) when he took out a commercial motor insurance policy was incorrect. This meant a claim he submitted was declined. The details of this complaint are well known to bo... (2 pages)View decision
