We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3401323
28 Apr 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3401323 The complaint Mr F’s complaint is about charges he’s been asked to pay by Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reasons... (2 pages)View decision -
Decision Reference DRN-3450648
28 Apr 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3450648 The complaint Miss G is unhappy that Monzo Bank Ltd won’t refund the money she lost after falling victim to a scam. What happened On 22 January 2021, Miss G saw an advert selling a puppy on a popular pet classifieds website. Miss G said she contacted the seller via the website ... (7 pages)View decision -
Decision Reference DRN-3405797
28 Apr 2022 RCI Financial Services Limited UpheldConsumer CreditDRN-3405797 The complaint Ms G complains that RCI Financial Services Limited (“RCI”) irresponsibly granted her a loan she couldn’t afford to repay. What happened In September 2018, Ms G acquired a car and financed the deal through a hire purchase agreement with RCI. Ms G was required to ma... (3 pages)View decision -
Decision Reference DRN-3293577
28 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3293577 The complaint Mr M complains that NewDay Ltd lent irresponsibly when it approved two branded credit cards and went on to increase the credit limits. What happened Mr M opened an Aqua credit card with NewDay in April 2018. In June 2019 Mr M successfully applied for a Debenhams c... (3 pages)View decision -
Decision Reference DRN-3149447
28 Apr 2022 Hartley Pensions Limited UpheldPensions and AnnuitiesDRN-3149447 The complaint Mr S says that following the transfer of his pension to Hartley Pensions Limited (HPL) it was responsible for several administrative failings and this caused him financial detriment. What happened Mr S says he had been a client of Greyfriars Asset Management, but ... (3 pages)View decision -
Decision Reference DRN-3452888
28 Apr 2022 Bank of Scotland Plc UpheldInvestmentsDRN-3452888 The complaint Mr P complains about delays to a Stocks and Shares Individual Savings Account (‘S&S ISA’) which he says was caused by Bank of Scotland plc trading as Halifax. What happened I issued a provisional decision on this case as I wanted to change the compensation fro... (4 pages)View decision -
Decision Reference DRN-3452894
28 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3452894 The complaint Mr O complains that Revolut Ltd (Revolut) rejected his chargeback request. What happened In September 2020 Mr O ordered a PS5 from a known retailer. As there was no stock available at the time, he pre-ordered. In November 2020 Mr O received an email from the retai... (3 pages)View decision -
Decision Reference DRN-3427707
28 Apr 2022 esure Insurance Limited UpheldInsuranceDRN-3427707 The complaint Mr H complains that esure Insurance Limited hasn’t settled his claim on his home insurance policy fairly. What happened Mr H claimed on his home insurance policy for damage caused by a water leak in his bathroom. esure scoped out the repairs and said they would co... (2 pages)View decision -
Decision Reference DRN-3339957
28 Apr 2022 Aviva Insurance Limited UpheldInsuranceDRN-3339957 The complaint Mr R complains about Aviva Insurance Limited (Aviva) under his home emergency policy. His complaint is about the time taken to fix a water leak at his property and what he considers unnecessary additional work carried out. References to Aviva include their agents ... (4 pages)View decision -
Decision Reference DRN-3452817
28 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3452817 The complaint Mr D complains NewDay Ltd lent him money on two credit cards irresponsibly when he was in financial hardship. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elements below, and the... (3 pages)View decision
