We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3035332
28 Apr 2022 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-3035332 The complaint Mr S complained that Scottish Equitable Plc, trading as Aegon, caused delays in transferring his pension into a new Aegon plan, for the purposes of releasing tax free cash. What happened Mr S wanted to transfer three pensions he held with Scottish Equitable into a... (4 pages)View decision -
Decision Reference DRN-3402392
28 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3402392 The complaint Mr M is unhappy HSBC UK Bank Plc won’t refund money he lost as a result of a scam. What happened The details of this case have been clearly set out by our investigator when he wrote to the bank upholding Mr M’s complaint. As such, the facts are well-known to both ... (3 pages)View decision -
Decision Reference DRN-2819395
28 Apr 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-2819395 The complaint Mr S complains that, in 1997, Sun Life Assurance Company of Canada (U.K.) Limited (“Sun Life”) failed to provide him with appropriate advice and information about making additional contributions to his pension savings. What happened Mr S has been assisted in makin... (5 pages)View decision -
Decision Reference DRN-3446383
28 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3446383 The complaint Mr C complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly and without carrying out proper affordability checks. He would like all the fees and charges associated with the loan refunded. What happened In July 2010 Everyday L... (4 pages)View decision -
Decision Reference DRN-3452480
28 Apr 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3452480 The complaint Mr B complains about the poor level of service provided by Royal & Sun Alliance Limited when he made a claim following a water leak in his home. He wants to be reimbursed for the cost of a surveyor’s report he obtained. What happened Mr B has buildings and con... (6 pages)View decision -
Decision Reference DRN-3453489
28 Apr 2022 Home Retail Group Card Services Limited UpheldConsumer CreditDRN-3453489 The complaint Mrs H complains that Home Retail Group Card Services Limited, trading as Argos, acted irresponsibly by increasing the limit on her credit card several times. She says the lending was unaffordable for her. Mrs H is represented in this complaint by her daughter. For... (4 pages)View decision -
Decision Reference DRN-3322396
28 Apr 2022 Lendable Ltd UpheldConsumer CreditDRN-3322396 The complaint Mr M says Lendable Ltd irresponsibly lent to him. What happened This complaint is about a 36-month instalment loan for £6,500 that Lendable provided to Mr M on 10 June 2020. The monthly repayments were £232.39 and the total repayable was £8,334.39. Mr M says he wa... (3 pages)View decision -
Decision Reference DRN-3084577
28 Apr 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3084577 The complaint Ms A complains that Madison CF UK Limited trading as 118 118 Money lent her money on two loans which she was unable to afford to repay. What happened Ms A was provided with the following loans by 118 118 Money: Date Amount Term Monthly Instalment Repaid Loan one 1... (4 pages)View decision -
Decision Reference DRN-3422337
28 Apr 2022 Ikano Financial Services Limited UpheldConsumer CreditDRN-3422337 The complaint Mr S complains he was unable to make a purchase due to a technical issue with his bank card provided by Ikano Financial Services limited. What happened Mr S was approved for a Ikano Bank card. One of the benefits of the card what that it offered 0% interest on pur... (2 pages)View decision -
Decision Reference DRN-3282029
28 Apr 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3282029 The complaint Mrs L is unhappy that Tesco Personal Finance PLC have reported a missed payment to her credit file. What happened Mrs L had a credit account with Tesco. In June 2021, Mrs L made an electronic payment of approximately £1,500 to the account. Mrs L had received a new... (3 pages)View decision
