We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3379705
28 Apr 2022 Bamboo Limited UpheldConsumer CreditDRN-3379705 The complaint Miss B says Bamboo Limited lent irresponsibly to Miss B. What happened Miss B took out two instalment loans from Bamboo. A summary of her borrowing follows, loan 2 was used in part to settle loan 1. Loan taken out value, £ term in months monthly repayment, £ total... (4 pages)View decision -
Decision Reference DRN-3285727
28 Apr 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3285727 The complaint Ms J complains that Tesco Personal Finance Plc removed her preferential interest rate and charged her interest when they shouldn’t have and recorded late payments when they shouldn’t have which affected her credit rating. What happened Ms J had a credit card with... (3 pages)View decision -
Decision Reference DRN-3418319
28 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3418319 The complaint G’s complaint, in summary, is that HSBC UK Bank Plc is unwilling to reimburse an unauthorised transaction that occurred in their business current account. G is also unhappy with the way HSBC dealt their claim. What happened The background to the complaint is known... (3 pages)View decision -
Decision Reference DRN-3421831
28 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3421831 The complaint Miss P complained that Everyday Lending Limited trading as Everyday Loans lent to her irresponsibly and provided lending that was unaffordable. What happened Miss P borrowed from Everyday Loans as follows: Loan Date taken Amount Term Monthly repayment Loan status ... (3 pages)View decision -
Decision Reference DRN-3454677
28 Apr 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3454677 The complaint Miss S has complained that Metro Bank PLC registered a marker against her at CIFAS, the national fraud database. What happened In December 2018, there was an attempt to pay around £1,100 into Miss S’s Metro account. The payment attempt had come from a victim of fr... (3 pages)View decision -
Decision Reference DRN-2562140
28 Apr 2022 N.I.I.B. Group Limited UpheldConsumer CreditDRN-2562140 The complaint Miss H is unhappy that a car supplied to her under a hire purchase agreement with N.I.I.B. Group Limited, trading as Northridge Finance, was of an unsatisfactory quality. Miss H is being represented in this complaint by Mrs H. However, for ease of reference, my de... (8 pages)View decision -
Decision Reference DRN-3294892
28 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3294892 The complaint Mrs Y complained to Barclays Bank UK PLC about problems she experienced applying for a payment holiday on her credit card accounts and their refusal to provide this for one of her accounts. What happened Mrs Y is assisted in bringing her complaint by a third party... (3 pages)View decision -
Decision Reference DRN-3453584
28 Apr 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3453584 The complaint Mr P is unhappy with the service that he’s received from Marks & Spencer Financial Services Plc (“M&S”) surrounding M&S not applying a paid cheque to his account. What happened Mr P paid a cheque for £500 from his current account into his M&S accou... (3 pages)View decision -
Decision Reference DRN-3303875
28 Apr 2022 Allianz Insurance Plc UpheldInsuranceDRN-3303875 The complaint P, a sports club, represented by one its committee members, Mr C, has complained about its property insurer, Allianz Insurance Plc. Mr C said Allianz unfairly declined P’s claim for subsidence and removed P’s cover. What happened P had a building built in 1993. Co... (2 pages)View decision -
Decision Reference DRN-3434302
28 Apr 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3434302 The complaint Mrs N complains about Royal and Sun Alliance Insurance Limited (RSA) poor level of workmanship and the distress this caused, following a claim under her home emergency policy. What happened Mrs N’s boiler developed a fault and she contacted RSA to make a claim. It... (3 pages)View decision
