We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3434374
29 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3434374 The complaint Mr C says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened This complaint is about an 18-month instalment loan for £3,000 that ELL provided to Mr C on 26 June 2018. The monthly repayments were £256.64 and the tota... (3 pages)View decision -
Decision Reference DRN-3450930
29 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3450930 The complaint Miss K, through her representative, complains that Everyday Lending Limited, trading as Everyday loans, lent to her irresponsibly. What happened Everyday Lending approved Miss K for one loan (later she took a loan jointly with a family member but that is not bein... (4 pages)View decision -
Decision Reference DRN-3217980
29 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3217980 The complaint Mr and Mrs M are unhappy that Barclays Bank UK PLC (“Barclays”) hasn’t reimbursed them after they were the victims of a scam. What happened On 24 February 2021 Mr M made two payments to the account he thought belonged to a builder he and Mrs M had agreed would be ... (5 pages)View decision -
Decision Reference DRN-3271303
29 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3271303 The complaint E (a limited company) complains that Barclays Bank UK PLC didn’t return deeds for properties it had mortgaged with the bank, didn’t confirm the mortgages had been repaid and hasn’t released its charges over the properties. E is the complainant here. But it is repr... (3 pages)View decision -
Decision Reference DRN-3454178
29 Apr 2022 ITI Capital Limited UpheldInvestmentsDRN-3454178 The complaint Mr B complains about the time it took for ITI Capital Limited to transfer his stock to another provider. He complains about the fact that during the time his account was migrated over from a previous firm, he was unable to trade or get hold of anyone at ITI. He al... (3 pages)View decision -
Decision Reference DRN-3066678
29 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3066678 The complaint Mr M complains that TSB Bank PLC (TSB) won’t refund an unsuccessful ATM withdrawal that debited his account but didn’t dispense the cash. What happened On 1 November 2020, Mr M attempted to withdraw £90 from an ATM. He says the ATM doors opened but didn’t dispense... (2 pages)View decision -
Decision Reference DRN-3419967
29 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3419967 The complaint Mr C complains that TSB Bank plc (“TSB”) reported incorrect information about his account to the Credit Reference Agencies which affected his ability to secure further borrowing. What happened In 2018, Mr C made a purchase using his TSB credit card. He wasn’t happ... (3 pages)View decision -
Decision Reference DRN-3050869
29 Apr 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3050869 The complaint Miss C has complained about loans given to her by Madison CF UK Limited trading as 118 118 Money. She’s complained using a claims management company (CMC) but for ease I’ll refer mainly to Miss C. What happened Miss C has applied for and received several loans fro... (4 pages)View decision -
Decision Reference DRN-3455771
29 Apr 2022 Noble James Associates Limited UpheldMortgagesDRN-3455771 The complaint Mr and Mrs S complain that Noble James Associates Limited recommended a mortgage that was unsuitable for them. What happened In 2019, Noble James recommended that Mr and Mrs S should remortgage to a five year fixed rate with their existing lender. The mortgage had... (5 pages)View decision -
Decision Reference DRN-3324211
29 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3324211 The complaint Mrs R on behalf of Mr and Mrs R complains that HSBC UK Bank Plc blocked their account and prevented them from completing the purchase of their home. She would like compensation for the distress and a letter of apology. What happened Mr and Mrs R had an account wit... (3 pages)View decision
