We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3132416
29 Apr 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3132416 The complaint Mr D complains about the advice given by ReAssure Limited to transfer the benefits from his preserved defined-benefit (‘DB’) occupational pension scheme to a personal pension. Mr D says the advice was unsuitable for him and believes he’s lost out as a result. What... (7 pages)View decision -
Decision Reference DRN-3170549
29 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3170549 The complaint Miss B complains Everyday Lending Limited trading as Everyday Loans irresponsibly lent to her. Miss B was approved for two loans by Everyday Loans; however, the second loan was taken out in joint names with a third party. As this third party has not given consent ... (3 pages)View decision -
Decision Reference DRN-3440672
29 Apr 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3440672 The complaint Ms L, represented by her son Mr C – who is also a named driver on Ms L’s policy – has complained about her motor insurer Watford Insurance Company Europe Limited because, having settled her claim, along with that of another driver, it decided she had misrepresente... (6 pages)View decision -
Decision Reference DRN-2867034
29 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2867034 The complaint Mr W complains that Barclays Bank UK PLC won’t refund money he lost when he fell victim to a scam. What happened In June 2020 Mr W fell victim to a scam. The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in s... (6 pages)View decision -
Decision Reference DRN-3205020
29 Apr 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3205020 The complaint Ms C is unhappy that Monzo Bank Ltd won’t refund a transaction she didn’t make or authorise when she was the victim of a scam. What happened On 30 June 2020 Ms C received an email from a retailer explaining that her payment card information may have been leaked to... (7 pages)View decision -
Decision Reference DRN-3265961
29 Apr 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3265961 The complaint Mr F acquired a used vehicle in August 2017, by means of a 60-month conditional sale agreement with PSA Finance UK Limited. In April 2021, he agreed with PSA Voluntary Termination (VT) of his agreement. He complains about the charges applied to his agreement accou... (3 pages)View decision -
Decision Reference DRN-3444480
29 Apr 2022 Aviva Insurance Limited UpheldInsuranceDRN-3444480 The complaint Mrs M complains about the decision by Aviva Insurance Limited to turn down her private medical insurance claim. What happened Mrs M joined a group private medical insurance scheme on 1 April 2020. Later that year, Mrs M went ahead with dental surgery. She asked Av... (4 pages)View decision -
Decision Reference DRN-3456150
29 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3456150 The complaint Mr K complains about Barclays Bank UK PLC decision to review and subsequently close his accounts. What happened In September 2018, Mr K received a large payment into his Barclays account. Mr K’s mother, remortgaged a property and transferred around £150,000 from h... (6 pages)View decision -
Decision Reference DRN-3436768
29 Apr 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3436768 The complaint Ms K complains that Royal & Sun Alliance Insurance Limited (“RSA”) declined to pay out for her home insurance claim. What happened Ms K moved home in August 2020 and engaged a company to help move her household goods and other items. Some of her items were dam... (4 pages)View decision -
Decision Reference DRN-3247405
29 Apr 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3247405 The complaint Mr C complains that Lloyds Bank plc didn’t investigate an unauthorised payment that’d been taken from his account. He also complains about poor service. What happened Mr C has a current account with Lloyds. He attended a branch of Lloyds on 13 November 2020. He ma... (2 pages)View decision
