We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3442133
3 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3442133 Complaint Mr R is unhappy that Barclays Bank UK PLC (“Barclays”) recorded a fraud prevention marker against him. Background In February 2018, Mr R received a payment of £1,000.00 into his Barclays account. The funds were quickly spent through a combination of debit card transac... (3 pages)View decision -
Decision Reference DRN-3197627
3 May 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-3197627 The complaint Mr R says Sun Life Assurance Company of Canada (U.K.) Limited (SLoC) invested his pension contributions in funds that didn’t match his attitude to risk (ATR). He says this has caused him financial detriment. Mr R is represented by Etico Group Limited (Etico). What... (5 pages)View decision -
Decision Reference DRN-3413174
3 May 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3413174 The complaint X is unhappy with the way Advantage Insurance Company Limited (Advantage) communicated with them and dealt with a claim under their car insurance policy. What happened X made a claim to Advantage when their car was stolen in February 2021. Advantage sent X a claim... (3 pages)View decision -
Decision Reference DRN-3309677
3 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3309677 The complaint Mr L has complained that Madison CF UK Limited trading as 118 118 Money was irresponsible in lending to him. What happened 118 118 Money provided Mr L with the following loans: Date taken Amount Term Monthly repayment Total amount repayable Loan status Loan 1 20/0... (4 pages)View decision -
Decision Reference DRN-3395210
3 May 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3395210 The complaint Mr H says J D Williams & Company Limited (“J D Williams”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid, on the four accounts he had, be refunded. What happened This complaint is about four catalogue shopping ac... (4 pages)View decision -
Decision Reference DRN-3436424
3 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3436424 Complaint Mrs C has complained that Loans 2 Go Limited (“L2G”) provided her with unaffordable loans. Background L2G initially provided Mrs C with a loan for £1,000.00 in January 2020. This loan had an APR of 1,013.2% and an 18-month term. This all meant the total amount repayab... (4 pages)View decision -
Decision Reference DRN-3415546
3 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3415546 Complaint Mrs B has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loans were unaffordable. Background Avant Credit provided Mrs B with an initial loan for £2,000.00 in March 2016. This loan was due to be repaid in 24 monthly instal... (2 pages)View decision -
Decision Reference DRN-3430312
3 May 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3430312 Complaint Mr B has complained about an overdraft which was provided to him by Bank of Scotland plc (trading as “Halifax”) on his current account. He’s said that he had a gambling problem which would have been apparent to Halifax had it carried out proportionate checks. And in t... (18 pages)View decision -
Decision Reference DRN-3428869
2 May 2022 Greenlight Credit Ltd UpheldConsumer CreditDRN-3428869 The complaint Mrs C has complained that Greenlight Credit Limited trading as Varooma lent to her irresponsibly. What happened I issued a provisional decision about this complaint in March 2022 that I summarise below. From what I understand, Mrs C was given 11 logbook loans by V... (4 pages)View decision -
Decision Reference DRN-3171179
29 Apr 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3171179 The complaint Mr K complains that Volkswagen Financial Services (UK) Limited trading as Bentley Financial Services (VWFS) recorded missed payments on his credit file after he requested a payment holiday he needed as a result of the Coronavirus (Covid-19) pandemic. What happened... (3 pages)View decision
