We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3347198
4 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3347198 The complaint and what happened Ms L complains NewDay Ltd won’t refund the money she lost when she fell victim to a scam. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll summarise the key points and focus on giving m... (3 pages)View decision -
Decision Reference DRN-3427686
4 May 2022 Zurich Assurance Ltd UpheldInvestmentsDRN-3427686 The complaint Mr G complains about a recommendation from Zurich Assurance Ltd (Zurich) in 2000 to take out a Maximum Investment Plan (MIP). He is represented by a claims management company (CMC). It says that Mr G was only looking to save, and he didn’t want or need the life co... (9 pages)View decision -
Decision Reference DRN-3447073
4 May 2022 Lendable Ltd UpheldConsumer CreditDRN-3447073 The complaint Mr M says Lendable Ltd lent to him irresponsibly. What happened Mr M took out a 60-month instalment loan for £3,000 from Lendable on 7 August 2018. The monthly repayment was £103.09 and the total repayable was £6,193.08. Mr M says the loan was not affordable – he ... (3 pages)View decision -
Decision Reference DRN-3351245
4 May 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3351245 The complaint Mrs G complains that Tesco Personal Finance PLC (“Tesco Bank”) failed to refund money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything in detail again here. In summa... (3 pages)View decision -
Decision Reference DRN-3458713
4 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3458713 The complaint Mr B complains that Everyday Lending Limited (“ELL”) lent to him in an irresponsible Manner. What happened Mr B was given 5 loans by ELL. The details of these are as follows: Number Date taken Amount Term Repayment Repaid 1 August 2013 £3270.00 36 months £196.55 M... (4 pages)View decision -
Decision Reference DRN-3431383
4 May 2022 QIC Europe Ltd UpheldInsuranceDRN-3431383 The complaint Mr E complains that QIC Europe Limited (QIC) avoided his home insurance policy and declined to pay his claim. What happened Mr E took out home insurance with QIC through an online cashback website. Following a leak at the property Mr E made a claim on his policy f... (3 pages)View decision -
Decision Reference DRN-3436107
4 May 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3436107 The complaint Mr A complains Nationwide Building Society unfairly blocked his account. He says they caused him unnecessary stress and inconvenience as a result. What happened Mr A holds a current account with Nationwide. In December 2020 Nationwide blocked his account following... (4 pages)View decision -
Decision Reference DRN-3358868
4 May 2022 AWP P&C SA UpheldInsuranceDRN-3358868 The complaint Mr and Mrs B are unhappy with AWP P&C SA’s decision to decline their travel insurance claim. What happened Mr and Mrs B are unhappy that AWP declined their claim for accommodation costs as they were unable to go on holiday to France. Mr and Mrs B bought an ann... (3 pages)View decision -
Decision Reference DRN-3386635
4 May 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3386635 The complaint Mr B's complaint is about AA Underwriting Insurance Company Limited’s handling of a claim under his home insurance policy. What happened In July 2021, Mr B noticed his boiler was losing pressure. A contractor attended who said there must be a leak in the cent... (3 pages)View decision -
Decision Reference DRN-3458119
4 May 2022 ReAssure Limited UpheldInvestmentsDRN-3458119 The complaint Mr and Mrs M complain about the service they received from ReAssure Limited, in relation to information they tried to obtain about their bond online. As compensation they’d like ReAssure to pay them 10% of their bond’s value. What happened In late March 2022, I is... (3 pages)View decision
