We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3429148
5 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3429148 The complaint Mr B complains that Mercedes-Benz Financial Services UK Limited (MBFS) overcharged him for damage to a car he returned at the end of a finance agreement. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here.... (2 pages)View decision -
Decision Reference DRN-3423210
5 May 2022 Experian Limited UpheldConsumer CreditDRN-3423210 The complaint Mr M complains about a duplicate entry on his Experian Limited credit file. What happened In August 2017 Mr M was subject to a sequestration order which was recorded on his credit file. Mr M’s sequestration order ended after 12 months. Last year Mr M complained to... (2 pages)View decision -
Decision Reference DRN-3289868
5 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3289868 The complaint Mrs S complains about issues with her HSBC UK Bank plc (HSBC) account. She would like more compensation than HSBC has offered. What happened The details of this complaint are well known to both parties so I won’t repeat them again here instead I will focus on givi... (2 pages)View decision -
Decision Reference DRN-3460799
5 May 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3460799 The complaint Mr E is unhappy with the offer made by AXA Insurance UK Plc (AXA) to settle his complaint. He’s also unhappy because of the trouble and upset caused by AXA during the claim process. Any reference to AXA includes all its agents. What happened Mr E took out an annua... (3 pages)View decision -
Decision Reference DRN-3353618
4 May 2022 Close Brothers Limited UpheldConsumer CreditDRN-3353618 The complaint Miss S complains that a car acquired with finance from Close Brothers Limited (CB) wasn’t of satisfactory quality. What happened In September 2020 Miss S was supplied with a car and entered into a conditional sale agreement with CB. Within the first month of getti... (2 pages)View decision -
Decision Reference DRN-3462890
4 May 2022 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-3462890 The complaint Mr T has complained that he was unsuitably advised by Central Markets Investment Management Ltd (CMIM), as a trustee of his Small Self-Administered Scheme (SSAS), to invest in a Cape Verde hotel development of The Resort Group (TRG). Mr T is represented in this co... (15 pages)View decision -
Decision Reference DRN-3352657
4 May 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3352657 The complaint Mr F complains that Volkswagen Financial Services (UK) Limited trading as Audi Financial Services incorrectly recorded adverse information on his credit file and failed to amend it when requested. What happened In January 2021 Mr F contacted VWFS and agreed a paym... (2 pages)View decision -
Decision Reference DRN-3453665
4 May 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3453665 The complaint Mr C complains that Marks & Spencer Financial Services plc (M&S) won’t refund the money he lost when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeated them all again here. But in summa... (5 pages)View decision -
Decision Reference DRN-3448708
4 May 2022 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-3448708 The complaint Mrs D complains about the suitability of the advice she received from Zurich Assurance Ltd (Zurich) in 1998 to transfer the deferred benefits of an Occupational Pension Scheme (OPS) to a personal pension plan (PPP). What happened Mrs D held benefits in two OPS’s. ... (6 pages)View decision -
Decision Reference DRN-2981332
4 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-2981332 The complaint In summary, Mr S has complained that NewDay Ltd trading as Aqua, irresponsibly provided him with a credit card and credit limit increases. What happened In January 2015, NewDay provided Mr S with a credit card. The initial credit limit was £600. In April 2015, the... (3 pages)View decision
