We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3460305
5 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3460305 The complaint Ms N is unhappy that HSBC UK Bank Plc cancelled her international monetary transfer instruction such that she had to reinstruct it, leading to an exchange rate loss of £236.18. What happened On 23 June 2021, Ms N instructed a transfer of £40,000 to an overseas acc... (3 pages)View decision -
Decision Reference DRN-3452826
5 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3452826 The complaint Mr D says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened This complaint is about an 18-month instalment loan for £3,000 that ELL provided to Mr D on 30 November 2018. The monthly repayments were £255.42 and the ... (3 pages)View decision -
Decision Reference DRN-3462149
5 May 2022 PayPal (Europe) Sarl et Cie SCA UpheldConsumer CreditDRN-3462149 The complaint Mr M complains that PayPal (Europe) Sarl et Cie SCA lent irresponsibly when it approved his credit card and later increased the credit limit. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said:... (3 pages)View decision -
Decision Reference DRN-3464218
5 May 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3464218 The complaint Mr S complains Interactive Investor Services Limited, The Share Centre at the time, (“TSC”) delayed his ISA transfer. What happened Mr S wanted to transfer his stocks and shares ISA from TSC to another ISA provider (“the provider”). Mr S has given us a timeline fr... (5 pages)View decision -
Decision Reference DRN-3452141
5 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3452141 The complaint Mr M says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened This complaint is about a 36-month instalment loan for £5,000 that ELL provided to Mr M on 8 July 2021. The monthly repayments were £308.34 and the total ... (3 pages)View decision -
Decision Reference DRN-3430060
5 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3430060 The complaint Mr C says Everyday Lending Limited (trading as Everyday Loans) irresponsibly lent to him. What happened This complaint is about a fixed term loan taken out by Mr C in May 2017 with Everyday Loans. The loan was for £5000 and Mr C agreed to repay over 48 months. Our... (3 pages)View decision -
Decision Reference DRN-3457806
5 May 2022 Symmetric Systems Ltd UpheldClaims ManagementDRN-3457806 The complaint Mrs N and Mr N complain that Symmetric Systems Ltd trading as BankSmart (Symmetric) are unfairly asking them to pay cancellation fees for payment protection insurance (PPI) and default charge claims. For ease of reading I’ll only refer to Mrs N in my decision. Wha... (4 pages)View decision -
Decision Reference DRN-3427956
5 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3427956 The complaint Miss W complained that Everyday Lending Limited trading as Everyday Loans lent to her irresponsibly and provided lending that was unaffordable. What happened Miss W took out loans with Everyday Loans as follows: Loan Date taken Loan amount Term Monthly payment Amo... (3 pages)View decision -
Decision Reference DRN-3254813
5 May 2022 Cynergy Bank Limited UpheldBanking and PaymentsDRN-3254813 The complaint Mr S complains Cynergy Bank Limited won’t reimburse transactions he didn’t make or otherwise authorise. The full details of this complaint are known to both parties, so I won’t repeat them again here. Instead, I’ll recap the key points and focus on giving reasons ... (3 pages)View decision -
Decision Reference DRN-3464216
5 May 2022 Arrow Global Limited UpheldConsumer CreditDRN-3464216 The complaint Miss H has complained that Arrow Global Limited defaulted her account after writing to the wrong address. What happened This complaint surrounds a credit card account. Miss H had been in a payment plan with the original creditor since 2011, which she had kept up w... (4 pages)View decision
