We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-2858528
6 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-2858528 The complaint Mr G complains that Loans 2 Go Limited lent to him irresponsibly. What happened In May 2020, Mr G approached Loans 2 Go and applied for and was given a loan of £1,000. It had an Annual Percentage Rate (APR) of 1,013.2% and was to be repaid in 18 monthly instalment... (4 pages)View decision -
Decision Reference DRN-3369973
6 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3369973 The complaint Mr W complains about Everyday Lending Limited (ELL) and their decision to provide him with a loan which he thinks was unaffordable. What happened On 20 September 2021, Mr W applied for a loan with ELL. This application was approved, and Mr W received a loan of £3,... (3 pages)View decision -
Decision Reference DRN-3379502
5 May 2022 NewDay Ltd UpheldConsumer CreditDRN-3379502 The complaint Mrs W is unhappy about the way NewDay Ltd handled her credit card account. What happened Mrs W held a credit card account provided by NewDay. In July 2020 NewDay sent a persistent debt letter to Mrs W advising her that over the last 18 months she had paid more in ... (3 pages)View decision -
Decision Reference DRN-3393911
5 May 2022 N.I.I.B. Group Limited UpheldConsumer CreditDRN-3393911 The complaint Mr C complains that NIIB group Limited gave him incorrect information about how the balance under his loan agreement would be calculated when he handed back his car. What happened In February 2019 Mr C was supplied with a car and entered into a hire purchase agree... (3 pages)View decision -
Decision Reference DRN-3456464
5 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3456464 The complaint Mr T complains about two loans provided to him by GeorgeBanco.com Limited (“GBL”). GBL has since been acquired by Everyday Lending Limited. So, for ease, I shall refer to the lender as “ELL” below. Mr T says the loans were unaffordable. What happened ELL agreed t... (6 pages)View decision -
Decision Reference DRN-3460100
5 May 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3460100 The complaint Mr D is unhappy with how long Royal & Sun Alliance Insurance Limited (“RSA”) took to deal with a claim he made under his marine insurance policy. What happened The details of the complaint are well known to both parties, so I won’t repeat them in detail here. ... (3 pages)View decision -
Decision Reference DRN-3432732
5 May 2022 U K Insurance Limited UpheldInsuranceDRN-3432732 The complaint Mr T is unhappy with the amount he was offered by U K Insurance Limited (“UKI”) in settlement of his claim after his car was declared a total loss. What happened Mr T had a car accident in February 2021 and his car was declared a total loss. He was offered the val... (4 pages)View decision -
Decision Reference DRN-3383801
5 May 2022 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-3383801 The complaint Mr W complains that Link Financial Outsourcing Limited shared his information with a third party. What happened Mr W has an account that is managed by Link. In 2007, whilst unwell, Mr W appointed his wife (Mrs W) and a third party (Ms S) to act on his behalf and d... (2 pages)View decision -
Decision Reference DRN-3444940
5 May 2022 American International Group UK Limited UpheldInsuranceDRN-3444940 The complaint Mr W complains about the value of a claim for fire damage under his leisure home insurance policy from his insurer, American International Group UK Limited (AIG). References to AIG include their agents who administer the policy and handle claims. What happened Mr ... (4 pages)View decision -
Decision Reference DRN-3440945
5 May 2022 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-3440945 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (HLAM) didn’t correctly submit his transfer request for a pension he held with another provider. He says this delay – which he thinks HLAM is responsible for, has caused him to suffer a financial los... (5 pages)View decision
