We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3304614
10 May 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3304614 The complaint Mr H is unhappy with how Startline Motor Finance Limited dealt with his request for assistance as a result of the Coronavirus (Covid-19) pandemic. What happened In October 2018, Mr H was supplied with a used car through a hire purchase agreement with Startline. He... (4 pages)View decision -
Decision Reference DRN-2869096
10 May 2022 Equifax Limited UpheldConsumer CreditDRN-2869096 The complaint Mr P complains that Equifax Limited recorded his sibling’s information on his credit file. What happened Mr P contacted Equifax after his brother found details had been shared across their credit files. Equifax took steps to amend Mr P’s credit file and remove any... (2 pages)View decision -
Decision Reference DRN-3436369
10 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3436369 The complaint Mr M, through his representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly. What happened From what I’ve seen, Mr M was given the following loans by Everyday Lending: Date taken Amount Term Monthly repayment Loa... (4 pages)View decision -
Decision Reference DRN-3405393
10 May 2022 PayPal (Europe) Sarl et Cie SCA UpheldConsumer CreditDRN-3405393 The complaint Mr S complains that PayPal (Europe) Sarl et Cie SCA has recorded his credit agreement as a credit card on his credit file and that it’s reduced his credit limit. What happened I issued a provisional decisional on this complaint in March 2022 in which I described w... (3 pages)View decision -
Decision Reference DRN-3438405
10 May 2022 Lex Autolease Ltd UpheldConsumer CreditDRN-3438405 The complaint Mr A complains about end of contract charges when his agreement with Lex Autolease Ltd ended. What happened In May 2018 Mr A was supplied with a car and entered into an agreement with Lex. The agreement was for 24 months. Mr A kept the car on an informal extension... (2 pages)View decision -
Decision Reference DRN-3472029
10 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3472029 The complaint Mr M complains through his representative that AvantCredit of UK, LLC lent him money on a high interest loan which he was unable to afford to repay. What happened AvantCredit provided Mr M with a loan on 20 April 2016, for £7,900, repayable in monthly instalments ... (4 pages)View decision -
Decision Reference DRN-3470159
10 May 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3470159 The complaint Mr G, Mrs G and Miss G complain that Barclays Bank UK PLC didn’t treat them fairly when they made a change of borrower application for their mortgage account. Barclays refunded the early repayment charge (ERC) and offered compensation. Mrs G says the amount offere... (3 pages)View decision -
Decision Reference DRN-3450398
10 May 2022 Gracombex Ltd UpheldConsumer CreditDRN-3450398 The complaint Miss N says Gracombex Ltd (trading as The Money Platform (TMP)) lent to her irresponsibly. What happened This complaint is about high cost loans TMP provided to Miss N between July 2020 and February 2021 as follows: loan taken out repaid monthly instalments amount... (5 pages)View decision -
Decision Reference DRN-3179995
10 May 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3179995 The complaint Mr and Mrs C have complained that they were given unsuitable advice by Barclays Bank UK PLC to invest in stocks and shares ISAs. What happened In 2000, Mr and Mrs C were advised to invest a total of £10,000 in the Barclays Managed Growth fund, with £7,000 held in ... (5 pages)View decision -
Decision Reference DRN-3437979
10 May 2022 OneSavings Bank Plc UpheldMortgagesDRN-3437979 The complaint Mr W and Mrs W complain OneSavings Bank Plc trading as Kent Reliance (OSB) overcharged interest on their mortgage; failed to remove all the charges they’d registered against their property with HM Land Registry; and communicated with them poorly. What happened In ... (8 pages)View decision
