We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3372812
11 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3372812 Complaint Mr B has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loans were unaffordable. Background Avant Credit provided Mr B with an initial loan for £2,000.00 in August 2014. This loan was due to be repaid in 24 monthly instalme... (3 pages)View decision -
Decision Reference DRN-3467997
11 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3467997 Complaint Mr G complains Madison CF UK Limited (trading as “118 118 Money”) unfairly lent to him. Background 118 118 Money provided Mr G with a loan for £2,000.00 in November 2020. This loan was due to be repaid in 36 monthly instalments of just over £90. One of our adjudicator... (2 pages)View decision -
Decision Reference DRN-3411792
10 May 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3411792 The complaint Ms M complains about Royal & Sun Alliance Insurance Limited (“RSA”) for the way it has offered to settle her insurance claims. She wants RSA to increase its offer of settlement to match the quotes she has received from her preferred contractors. What happened ... (4 pages)View decision -
Decision Reference DRN-3381169
10 May 2022 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-3381169 The complaint Mr K and Ms K are unhappy that Chaucer Insurance Company Designated Activity Company declined a claim they made on their travel insurance policy. What happened Mr K, Ms K and their family were due to go on holiday to an island I’ll refer to as ‘T’ in October 2020.... (4 pages)View decision -
Decision Reference DRN-3413206
10 May 2022 Hoist Finance UK Limited UpheldConsumer CreditDRN-3413206 The complaint Ms H is unhappy that Hoist Finance UK Limited didn’t provide her with the documents she requested. What happened In May 2013, Hoist bought a debt in Ms H’s name from a business I will refer to as “O”. In March 2021, Ms H asked for a statement of account as she’d b... (2 pages)View decision -
Decision Reference DRN-3272056
10 May 2022 TenetLime Ltd UpheldInvestmentsDRN-3272056 The complaint Mrs K and Mr K complain about the service they received from TenetLime Ltd when arranging a joint life and critical illness policy in 2021. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are... (2 pages)View decision -
Decision Reference DRN-3450187
10 May 2022 Barclays Bank Plc UpheldBanking and PaymentsDRN-3450187 The complaint F isn’t happy with the service it received from Barclays Bank Plc trading as Barclaycard in regard to a number of issues. What happened F has a credit account with Barclays. In December 2020, F received notice from Barclays that the credit limit on its account had... (3 pages)View decision -
Decision Reference DRN-3472726
10 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3472726 The complaint Mr S complains about a loan provided to him by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), which he says was unaffordable. Mr S’s complaint has been brought to this service on his behalf by a claims’ management company. But for ease, I shall refe... (6 pages)View decision -
Decision Reference DRN-3200969
10 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3200969 The complaint Mrs W complains that National Westminster Bank plc misplaced her safety deposit box and several valuable items have not been returned to her. What happened Mrs W had a safety deposit box with NatWest. She says she last accessed the box in April 2019. She made an a... (4 pages)View decision -
Decision Reference DRN-3472702
10 May 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3472702 The complaint Mr E has complained that Great Lakes Insurance SE (Great Lakes) refused a claim that he made on his mechanical breakdown insurance cover as it said the policy was no longer in place. What happened Mr E purchased a mechanical breakdown... (3 pages)View decision
