We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3427563
11 May 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3427563 The complaint Mrs M, through her representative, complains that Indigo Michael Limited, trading as SafetyNet Credit, approved a credit facility account for her without explaining what it was all about. Her representative submitted the complaint letter to Indigo Michael in Octob... (6 pages)View decision -
Decision Reference DRN-3461108
11 May 2022 Ageas Insurance Limited UpheldInsuranceDRN-3461108 The complaint Mr and Mrs S complain about the poor handling of a claim made on their home contents insurance provided by Ageas Insurance Limited (“Ageas”). What happened Mr and Mrs S suffered a fire at their home on 13 March 2021 and made a claim on their home contents insuranc... (5 pages)View decision -
Decision Reference DRN-3457835
11 May 2022 Astrenska Insurance Limited UpheldInsuranceDRN-3457835 The complaint Mr and Mrs T complain about the way Astrenska Insurance Limited has handled their travel insurance claim. Any reference to Astrenska also includes its agents. What happened Mr and Mrs T booked to travel abroad on holiday, departing on 11 March 2020, with a return ... (6 pages)View decision -
Decision Reference DRN-3473250
11 May 2022 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-3473250 The complaint Mr M complains that The Royal Bank of Scotland Plc (RBS) irresponsibly gave him a £15,000 loan. What happened In May 2019 Mr M applied for a loan of £15,000 to be repaid over a term of 72 months. The total cost of the loan was £24,317.28 including interest of £9,3... (6 pages)View decision -
Decision Reference DRN-3389897
11 May 2022 Covea Insurance plc UpheldInsuranceDRN-3389897 The complaint Mr E complains that Covea Insurance plc (“Covea”) has treated him unfairly in relation to a subsidence claim made on his landlord insurance policy. What happened The background of this complaint is well known to all parties. So, I’ve summarised events. Mr E made ... (3 pages)View decision -
Decision Reference DRN-3471319
11 May 2022 Ageas Insurance Limited UpheldInsuranceDRN-3471319 The complaint Mrs O and Mr O complain about how Ageas Insurance Company Limited (Ageas) dealt with a claim under their home insurance policy for damage to a shared entrance at their property. What happened Mrs O and Mr O took out a home insurance policy with Ageas in September ... (5 pages)View decision -
Decision Reference DRN-3454840
11 May 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3454840 The complaint Miss C complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly gave her an unaffordable loan. What happened This complaint is about a loan MoneyBoat provided to Miss C as follows: Date Taken Loan status Instalments Amount Monthly R... (4 pages)View decision -
Decision Reference DRN-3473104
11 May 2022 Cheetham Jackson Ltd UpheldInvestmentsDRN-3473104 The complaint Mr W complains about the transfer of his investments by Cheetham Jackson Ltd, referred to as “Cheetham” or “the business”. In summary, he says: More should’ve been done by the business to mitigate his loss. He’s unhappy about the way his fund has been managed. ... (6 pages)View decision -
Decision Reference DRN-3441092
11 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3441092 Complaint Mrs S has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loans were unaffordable. Background Avant Credit provided Mrs S with an initial loan for £2,000.00 in April 2014. This loan was due to be repaid in 18 monthly instal... (3 pages)View decision -
Decision Reference DRN-3472981
11 May 2022 Zurich Insurance PLC UpheldInsuranceDRN-3472981 The complaint Mr M is unhappy with Zurich Insurance PLC’s (Zurich) handling and settlement of a claim made under his commercial landlord property insurance policy. What happened Mr M owns a property which he lets out to tenants. In March 2014, damp and water ingress was reporte... (7 pages)View decision
