We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3475292
12 May 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3475292 The complaint Miss M complained about advice she received in 1996 to take out a free-standing additional voluntary contribution (FSAVC) plan. Miss M says she wanted to increase her pension provision and the recommendations she received weren’t suitable. She implies if she’d bee... (4 pages)View decision -
Decision Reference DRN-3346480
12 May 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3346480 The complaint Mr P complains about Liverpool Victoria Insurance Company Limited’s (“LV”) handling of his car insurance claim. What happened Mr P says there was an attempt to steal his car which, although unsuccessful, did cause significant damage to his car. So, Mr P made a cla... (6 pages)View decision -
Decision Reference DRN-3378917
12 May 2022 OneSavings Bank Plc UpheldMortgagesDRN-3378917 The complaint Mr C complains that One Savings Bank Plc trading at Kent Reliance caused delays in releasing funds that were locked in a savings account. Mr C said he could have used this money to pay off most of the arrears on the mortgage. He would like the additional interest ... (4 pages)View decision -
Decision Reference DRN-3454577
12 May 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3454577 The complaint Ms B (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) provided her with a credit facility she couldn’t afford to repay. What happened Ms B approached SNC for a Safety Net facility in June 2017. This was a r... (4 pages)View decision -
Decision Reference DRN-3429120
12 May 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3429120 The complaint Mrs A (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete enough affordability checks before approving her Safety Net facility. What happened Mrs A approached SNC for a Safety Net facility in M... (5 pages)View decision -
Decision Reference DRN-3437962
12 May 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3437962 The complaint Mrs B (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) provided her with a credit facility she couldn’t afford to repay. What happened Mrs B approached SNC for a Safety Net facility in November 2017. This w... (4 pages)View decision -
Decision Reference DRN-3404262
11 May 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3404262 The complaint Mr S is unhappy about the way Creation Consumer Finance Ltd handled his claim under section 75 of the Consumer Credit Act 1974. What happened In October 2020 Mr S was supplied with a car and entered into a fixed sum loan agreement with Creation. When Mr S took del... (2 pages)View decision -
Decision Reference DRN-3325442
11 May 2022 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-3325442 The complaint Mr B complains that a van acquired with finance from Mi Vehicle Finance Limited (MVF) wasn’t of satisfactory quality. What happened In April 2021 Mr B was supplied with a van and entered into a hire purchase agreement with MVF. Mr B was unhappy with the quality of... (2 pages)View decision -
Decision Reference DRN-3268483
11 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3268483 The complaint Mr G complains that National Westminster Bank Plc (NatWest) failed to remove his name from a joint account. What happened Mr G had a joint account with his ex-wife, which they’d opened when they were married. He says he hadn’t accessed the account since they divor... (2 pages)View decision -
Decision Reference DRN-3473701
11 May 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3473701 The complaint Mr S has complained about errors arising from the process of crystallising funds from his pre to post retirement accounts with Aviva Life & Pensions UK Limited (Aviva), which he says has caused a number of problems within his overall portfolio. This complaint ... (5 pages)View decision
