We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3776078
12 May 2022 Barclays Bank Plc UpheldBanking and PaymentsThe complaint O, a limited company, complains that it was mis-sold a charge card and a credit card by Barclays Bank Plc (trading as Barclaycard). What happened In June 2018 O opened a charge card account with Barclaycard with a limit of £20,000. O says it believed this was a credit card ac... (3 pages)View decision -
Decision Reference DRN-3389522
12 May 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3389522 The complaint Mr B complains that a van that was supplied to him under a hire purchase agreement with MotoNovo Finance Limited wasn’t of satisfactory quality. What happened A used van was supplied to Mr B under a hire purchase agreement with MotoNovo Finance that he electronica... (3 pages)View decision -
Decision Reference DRN-3466370
12 May 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3466370 The complaint Mr M complains that AXA Insurance UK Plc didn’t do enough to contact him before it cancelled his motor insurance policy. He wants it to remove records of the cancellation. What happened Mr M took out a policy with AXA and he was asked to provide proof of his No Cl... (2 pages)View decision -
Decision Reference DRN-3314889
12 May 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3314889 The complaint Mrs B complains about the quality of a washing machine she bought using finance provided by Shop Direct Finance Company Limited (“Shop Direct”). What happened Mrs B has a finance account with Shop Direct, in July 2019 Mrs B used this account to buy a washing machi... (4 pages)View decision -
Decision Reference DRN-3386279
12 May 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3386279 The complaint Miss R complains that a car that was supplied to her under a hire purchase agreement with Startline Motor Finance Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss R under a hire purchase agreement with Startline that she electr... (3 pages)View decision -
Decision Reference DRN-3430297
12 May 2022 Arrow Global Limited UpheldConsumer CreditDRN-3430297 The complaint Ms S complains that Arrow Global failed to show payments she made on a periodic statement. What happened Arrow owns an account in Ms S’ name and she makes regular monthly payments towards the outstanding balance. In October 2021 Arrow sent Ms S a periodic statemen... (2 pages)View decision -
Decision Reference DRN-3439260
12 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3439260 The complaint Mr N has complained that Everyday Lending Limited trading as Everyday Loans was irresponsible in lending to him. What happened In November 2019 Everyday Lending provided Mr N with a loan of £2,500 repayable over 36 months with a monthly repayment of £174.44. He sa... (4 pages)View decision -
Decision Reference DRN-3355910
12 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3355910 The complaint Mr A and Ms B complains that Barclays Bank UK PLC closed their current account. What happened Barclays have told us Mr A and Ms B opened a current account when living in the UK but later moved to a country within the European Economic Area (EEA). Mr A has a loan a... (2 pages)View decision -
Decision Reference DRN-3474515
12 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3474515 The complaint Mrs P is unhappy that HSBC UK Bank Plc has declined to reimburse the money she’s lost to a fraudster. What’s happened? Mrs P has fallen victim to a safe account scam. She received a text message asking her to click a link to pay a delivery fee for a package she wa... (4 pages)View decision -
Decision Reference DRN-3436946
12 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3436946 The complaint Ms W complains about delays caused by Barclays Bank UK PLC when her deputies (Mr B and Mrs W) (the Deputies) appointed by the Court of Protection, asked it to open an account for her. What happened The Court of Protection appointed Mr B and Mrs W as deputies to ma... (5 pages)View decision
