We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3501285
26 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3501285 The complaint Mr Q complains that Madison CF UK Limited (trading as 118118 Money Limited) was irresponsible to lend to him. What happened Mr Q had one loan from 118118 Money on 6 August 2018. He borrowed £3,000 and needed to repay £236.11 per month for 24 months. The loan was r... (3 pages)View decision -
Decision Reference DRN-3489695
26 May 2022 U K Insurance Limited UpheldInsuranceDRN-3489695 The complaint Mrs B complains that when she made a claim on her motor insurance policy U K Insurance Limited (‘UKI’) provided poor service, leading to a long delay with a windscreen repair. What happened Mrs B had a motor accident. Between that date and having her car repaired ... (2 pages)View decision -
Decision Reference DRN-3447046
26 May 2022 AWP P&C SA UpheldInsuranceDRN-3447046 The complaint Mrs L is unhappy AWP P&C SA turned down a claim she made on her travel insurance policy. What happened Mrs L took out a travel insurance policy over the telephone to cover her trip abroad in 2020. The policy was underwritten by AWP P&C SA (AWP). The polic... (3 pages)View decision -
Decision Reference DRN-3418847
26 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3418847 The complaint Mr Q complains that Barclays Bank UK PLC sent him correspondence incorrectly stating that he had chosen to receive paperless statements for his account. What happened Mr Q received a letter from Barclays dated June 2021, explaining that a new account statement was... (3 pages)View decision -
Decision Reference DRN-3499961
26 May 2022 Lex Autolease Ltd UpheldConsumer CreditDRN-3499961 The complaint Mr W complains about the amount he’s been charged by Lex Autolease Ltd, trading as Volvo Car Leasing, at the end of his car hire agreement and about the poor service he’s received. What happened Mr W signed a 48-month car hire agreement in August 2017. In March 20... (5 pages)View decision -
Decision Reference DRN-2990718
26 May 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2990718 The complaint Miss M complains about the poor service she received from The Prudential Assurance Company Limited (Prudential). She also complains about the Market Value Reduction of over £2,820 it applied when she transferred her pension pots to another provider. What happened ... (5 pages)View decision -
Decision Reference DRN-3489903
26 May 2022 West Bay Insurance Plc UpheldInsuranceDRN-3489903 The complaint T (a business) complains about West Bay Insurance Plc’s handling of a claim made following the theft of tools from a van. T is represented by Mr E, so I’ll refer to Mr E within this decision. Claims on the policy are administered by a representative on West Bay’s ... (3 pages)View decision -
Decision Reference DRN-3501264
26 May 2022 Ageas Insurance Limited UpheldInsuranceDRN-3501264 The complaint Mr M has complained about his let property insurer, Ageas Insurance Limited, as he feels the claim settlement it made to him for damage done to his property by his previous tenants and for lost rent was insufficient. What happened In August 2020, the tenant having... (9 pages)View decision -
Decision Reference DRN-3398442
26 May 2022 AWP P&C SA UpheldInsuranceDRN-3398442 The complaint Mr L complains that AWP P&C SA has turned down a curtailment claim he made on a travel insurance policy. What happened In September 2019, Mr L took out a ‘Trailfinders’ travel insurance policy to cover a trip he planned to take to a country I’ll call A. He was... (4 pages)View decision -
Decision Reference DRN-3500334
26 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3500334 The complaint Mr S complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2018, Mr S acquired a used car financed by a conditional sale agreement from Moneybarn. Mr S was required to ma... (3 pages)View decision
