We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3487962
27 May 2022 UK Credit Limited UpheldConsumer CreditDRN-3487962 The complaint Miss P complains that UK Credit Limited (“UK Credit”) lent to her in an irresponsible manner. What happened Miss P was given a guarantor loan by UK Credit. She borrowed £6000 in March 2020 and agreed to repay this over 60 months. When Miss P made her complaint to ... (4 pages)View decision -
Decision Reference DRN-2858024
27 May 2022 Craig Mitchell UpheldInvestmentsDRN-2858024 The complaint Ms A complains that she received unsuitable advice from Craig Mitchell to invest in a property bond. She says Craig Mitchell was the advisor who signed off the investment as suitable for her, but she never received the promised interest and has lost the capital sh... (5 pages)View decision -
Decision Reference DRN-3378416
26 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3378416 The complaint Mr L complains about the way Moneybarn No 1 Limited handled his account. What happened In November 2017 Mr L was supplied with a car and entered into a conditional sale agreement with Moneybarn. The cash price of the car was £9000, with a total amount repayable of... (3 pages)View decision -
Decision Reference DRN-3501940
26 May 2022 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-3501940 The complaint Mr F has complained that Lantern Debt Recovery Services Ltd are pursuing him for a debt which he says is not his. What happened This complaint is about a short-term loan that was taken out in 2017 and sold to Lantern in 2021. The original creditor has gone into ad... (2 pages)View decision -
Decision Reference DRN-3356639
26 May 2022 Arrow Global Limited UpheldConsumer CreditDRN-3356639 The complaint Ms S has complained that Arrow Global Limited defaulted her account even though she was over-paying her payment arrangement. What happened This complaint surrounds a credit card account that was sold to Arrow. Ms S arranged an affordable repayment plan with Arrow.... (2 pages)View decision -
Decision Reference DRN-3501809
26 May 2022 Covea Insurance plc UpheldInsuranceDRN-3501809 The complaint Mr C has complained about how Covea Insurance plc (Covea) dealt with a claim under a block insurance policy. What happened Mr C’s tenants complained about damp problems in a flat he owned. The tenants moved out due to the issues. Shortly afterwards, Mr C found the... (6 pages)View decision -
Decision Reference DRN-3358762
26 May 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3358762 The complaint Mr G is unhappy with how Creation Consumer Finance Ltd (‘Creation’) dealt with his claim made under Section 75 of the Consumer Credit Act 1974 (‘Section 75’). What happened In March 2020 Mr G bought a fridge freezer from a supplier using credit provided by Creatio... (3 pages)View decision -
Decision Reference DRN-3487295
26 May 2022 Aioi Nissay Dowa Insurance Company of Europe SE UpheldInsuranceDRN-3487295 The complaint Miss D complains that Aioi Nissay Dowa Insurance Company of Europe SE provided her with poor service after she made a claim on her motor insurance policy. Miss D is represented by her mother, Mrs D What happened Miss D had an accident in January 2020. The police a... (3 pages)View decision -
Decision Reference DRN-3492974
26 May 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3492974 The complaint Mr E and Mrs E complain that Admiral Insurance Company Limited declined their claim made on their motor insurance policy. What happened Mrs E, a named driver on Mr E’s policy, accidentally added an exhaust fluid product to their car’s cooling system, and this led... (2 pages)View decision -
Decision Reference DRN-3373708
26 May 2022 Clochgate Financial Services Scotland Limited UpheldPensions and AnnuitiesDRN-3373708 The complaint Mrs S complains about the advice provided by Clochgate Financial Services Scotland Limited (trading as Clochgate) to transfer her final salary pension into a James Hay Self Invested Personal Pension (SIPP) and the subsequent investment into Optima Wide Group (OWG)... (11 pages)View decision
