We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3502942
27 May 2022 Western Union Payment Services Ireland Limited UpheldBanking and PaymentsDRN-3502942 The complaint Mr Z complains that he asked Western Union Payment Services Ireland Limited (“WU”) to send £3,396.09 overseas for him. The money didn’t get there, so it should have been refunded to him, but he said he never got it back. What happened Mr Z said WU wouldn’t send hi... (3 pages)View decision -
Decision Reference DRN-3443546
27 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3443546 The complaint Mr M says Everyday Lending Limited (ELL), trading as Everyday Loans, lent to him irresponsibly. What happened Mr M took out eight instalment loans from ELL. A summary of his borrowing follows. loan taken out value, £ term in months monthly repayment, £ 1 26/05/201... (4 pages)View decision -
Decision Reference DRN-3502507
27 May 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3502507 The complaint Mrs A complains that she replaced her boiler unnecessarily after Inter Partner Assistance SA (IPA) incorrectly diagnosed it as beyond economical repair. Mrs A had Home Emergency cover with IPA, provided through her bank. What happened Mrs A’s boiler stopped workin... (4 pages)View decision -
Decision Reference DRN-3212188
27 May 2022 Vitality Corporate Services Limited UpheldInvestmentsDRN-3212188 The complaint Miss K complains that Vitality Corporate Services Limited mis-sold her a life and serious illness policy. What happened In February 2019 Miss K took out a VitalityLife Essentials Plan. She took an option to have a ‘Wellness Optimiser’ added on which gave a discoun... (4 pages)View decision -
Decision Reference DRN-3467683
27 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3467683 The complaint W is a limited company of which Mr C is a director. He brings the complaint on W’s behalf. The complaint is that National Westminster Bank Plc (NatWest) has debited the company account without the proper authority to do so. What happened A cheque for £8,336.62 was... (3 pages)View decision -
Decision Reference DRN-3502705
27 May 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3502705 The complaint Mr M complains that Admiral Insurance Company Limited hasn’t offered a fair settlement for the total loss of his vehicle after a claim was made on his motor insurance policy. He’s also unhappy with the way his claim has been handled. What happened In April 2021, M... (4 pages)View decision -
Decision Reference DRN-2509284
27 May 2022 Hartley Pensions Limited UpheldPensions and AnnuitiesDRN-2509284 The complaint Mr C has complained about the fees he is being charged by Hartley Pensions Limited (“Hartley”) for administering his Self-Invested Personal Pension (“SIPP”). Background In 2018 Hartley took over the management of Mr C’s SIPP from a previous pension provider that w... (4 pages)View decision -
Decision Reference DRN-3498907
27 May 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3498907 The complaint Mr J complains that J D Williams & Company Limited lent to him irresponsibly. He says the lending was unaffordable for him What happened Mr J opened a catalogue shopping account with J D Williams in May 2016. Mr J says that J D Williams shouldn’t have provided... (4 pages)View decision -
Decision Reference DRN-3500710
27 May 2022 Covea Insurance plc UpheldInsuranceDRN-3500710 The complaint Miss C complains that Covea Insurance plc has voided (cancelled back to its start date) her contents insurance policy and declined to consider her claim for damage caused by an escape of water. What happened Miss C took out a contents insurance policy with Covea i... (7 pages)View decision -
Decision Reference DRN-3471249
27 May 2022 Close Brothers Limited UpheldConsumer CreditDRN-3471249 The complaint Mr D complains about the quality of a car he has been financing through an agreement with Close Brothers Limited, trading as Close Brothers Motor Finance (“Close Brothers”). What happened The details of this complaint are well known to both parties, so I won’t rep... (3 pages)View decision
