We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3504279
30 May 2022 Trinity Lane Insurance Company Ltd UpheldInsuranceDRN-3504279 The complaint Mr G complains that Trinity Lane Insurance Company Limited mishandled his claim on his motorhome insurance policy. Where I refer to Trinity Lane, I include its claims-handlers, its repairer and others insofar as I hold Trinity Lane responsible for their acts or om... (4 pages)View decision -
Decision Reference DRN-2909904
30 May 2022 Bamboo Limited UpheldConsumer CreditDRN-2909904 The complaint Miss C says Bamboo Limited, trading as Bamboo Loans, irresponsibly lent to her. What happened This complaint is about a 36-month instalment loan for £3,000 that Bamboo provided to Miss C on 31 May 2019. The monthly repayments were £170.18 and the total repayable w... (3 pages)View decision -
Decision Reference DRN-3501289
30 May 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-3501289 The complaint Mrs P complains about the advice she was given by Better Retirement Group Limited (Better Retirement) to transfer her deferred Occupational Pension Scheme (OPS) benefits into a self invested personal pension (SIPP), and thereafter to invest into what she believes ... (14 pages)View decision -
Decision Reference DRN-3441046
30 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3441046 The complaint Mr B complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly. What happened Mr B was approved for two loans and using the information Everyday Lending has provided, here is a brief table of the approved loans. Date taken Amoun... (3 pages)View decision -
Decision Reference DRN-3315678
30 May 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3315678 The complaint Mr H complains that he received poor service from Aviva Life & Pensions UK Limited (“Aviva”). He says, amongst other things, that it ignored his requests and instructions and that he is now being required to send three letters each time he makes a deposit. He ... (3 pages)View decision -
Decision Reference DRN-3172988
30 May 2022 Zopa Limited UpheldConsumer CreditDRN-3172988 Complaint Mr S has complained that Zopa Limited (“Zopa”) unfairly arranged an unaffordable loan for him. He says he was struggling financially and had a poor credit history and the payments to this loan were unaffordable. Background Zopa operated the electronic system in relati... (5 pages)View decision -
Decision Reference DRN-3248939
30 May 2022 AWP P&C SA UpheldInsuranceDRN-3248939 The complaint Ms L complains that AWP P&C SA has turned down a personal possessions claim she made on a travel insurance policy. What happened Ms L held an annual travel insurance policy which was underwritten by AWP. In August 2020, Ms L was abroad in a country I’ll call F... (3 pages)View decision -
Decision Reference DRN-3413165
30 May 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3413165 The complaint Mr C complains that Interactive Investor Services Limited (“IISL”) took too long to credit his SIPP trading account when he instructed the pension trustees to transfer money into it. He says he wanted to buy shares and he wants compensation because the price moved... (3 pages)View decision -
Decision Reference DRN-3500361
30 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3500361 The complaint Mr D is a trustee of a trust which I’ll refer to as ‘W’. He complains that HSBC UK Bank Plc treated W unfairly when undertaking an account review. What happened W holds a bank account with HSBC. In February 2020, the bank wrote to W and asked that it call the bank... (3 pages)View decision -
Decision Reference DRN-3460045
30 May 2022 Chetwood Financial Limited UpheldConsumer CreditDRN-3460045 Complaint Mr O has complained that Chetwood Financial Limited (trading as “LiveLend”) provided him with an unaffordable loan. He says sufficient enough checks weren’t completed into his financial background before the loan was provided. Background LiveLend provided Mr O with a ... (5 pages)View decision
