We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3505563
30 May 2022 Zurich Insurance PLC UpheldInsuranceDRN-3505563 The complaint Mr J complains Zurich Insurance Plc (Zurich) unfairly settled his claim on his car hire excess insurance policy. There are several parties and representatives of Zurich involved throughout the complaint but for the purposes of this complaint I’m only going to refe... (4 pages)View decision -
Decision Reference DRN-3235297
30 May 2022 TICORP Ltd UpheldInsuranceDRN-3235297 The complaint Mr and Mrs D complain because they were unable to contact TICORP Limited in response to an offer to add travel disruption extension (‘TDE’) cover to their travel insurance policy. Staysure is a trading name of TICORP Limited and I’ve referred to TICORP Limited as ... (4 pages)View decision -
Decision Reference DRN-3499816
30 May 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3499816 The complaint Mrs W has complained that Building Block Insurance PCC Ltd (Building Block) unfairly refused a claim she made on her pet insurance policy. Reference to Building Block includes the agents which administer the policy on its behalf. What happened I issued my provisio... (4 pages)View decision -
Decision Reference DRN-3505278
30 May 2022 Close Brothers Limited UpheldConsumer CreditDRN-3505278 The complaint Mr S complains that a car he bought from Close Brothers Limited under a conditional sale agreement was not of satisfactory quality. He says he should be able to reject it. What happened On 22 November 2021 Mr S signed a four-year conditional sale agreement for a u... (3 pages)View decision -
Decision Reference DRN-3322417
30 May 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3322417 The complaint Miss A complains PayPal (Europe) Sarl et Cie SCA have failed to provide a refund for an item she ordered but didn’t receive. Miss A is also unhappy since she believes the interest free period on her account ceased when she raised her... (3 pages)View decision -
Decision Reference DRN-3505057
30 May 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3505057 The complaint Mr A complained because Lloyds Bank plc refused to refund him for a cash withdrawal where he said the machine didn’t dispense the money. What happened On 7 November 2021. Mr A went to use a cash machine at a petrol station. He wanted to withdraw £160... (3 pages)View decision -
Decision Reference DRN-3414522
30 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3414522 The complaint Mr K says AvantCredit of UK, LLC irresponsibly lent to him. What happened This complaint is about 3 loans provided by AvantCredit to Mr K between March 2016 and March 2017. Mr K’s borrowing history is as follows: Loan Date taken Amount Term Repayment 1 August 2019... (3 pages)View decision -
Decision Reference DRN-3347009
30 May 2022 U K Insurance Limited UpheldInsuranceDRN-3347009 The complaint Ms G complains about the service received from UK Insurance Limited trading as Churchill Home Insurance following a claim she submitted under her contents policy. What happened Ms G had a home insurance policy with Churchill. It provided contents cove... (3 pages)View decision -
Decision Reference DRN-3460221
30 May 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3460221 The complaint Mr E complains about the address format used by TransUnion International UK Limited on his credit file. What happened In November 2021 Mr E complained to TransUnion as the address format for his residence wasn’t displayed correctly. Mr E obtained a Certificate of ... (2 pages)View decision -
Decision Reference DRN-3376824
30 May 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3376824 The complaint Mr J complains that Starling Bank Limited (Starling) won’t refund payments he made after falling victim to a scam. What happened In April 2020, Mr J was contacted via a community website by an individual I’ll refer to as A. A was looking to exchange Korean Won for... (5 pages)View decision
