We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3518134
7 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3518134 The complaint Mr Y complains that Barclays Bank UK PLC have given him poor customer service on multiple occasions and have a defect on their systems. What happened Mr Y banks with Barclays. As he often received bank statements with different starting dates, he wanted his bank s... (4 pages)View decision -
Decision Reference DRN-3515826
7 Jun 2022 The Tavistock Partnership Limited UpheldPensions and AnnuitiesDRN-3515826 The complaint Mr S complains that The Tavistock Partnership Limited (TTP) gave him unsuitable advice to switch from a Personal Pension Plan (PPP) to a self-invested personal pension (SIPP), with a portfolio managed by a fund manager. Mr S argues that he suffered a loss in the v... (5 pages)View decision -
Decision Reference DRN-3518263
7 Jun 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3518263 The complaint Miss N complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) will not backdate a default they registered with the Credit Reference Agencies (CRA). What happened Miss N had a credit card with Virgin. She got into financial difficulties and was unable ... (4 pages)View decision -
Decision Reference DRN-3502669
7 Jun 2022 Chris Binns Wealth Management Limited UpheldPensions and AnnuitiesDRN-3502669 The complaint Mrs B complains that Chris Binns Wealth Management Ltd, trading as Model Wealth Management (MWM), gave advice in connection with her employer’s pension scheme which led her to opt out and transfer the value of those benefits to a new pension arrangement. Mrs B say... (16 pages)View decision -
Decision Reference DRN-3491811
7 Jun 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3491811 The complaint Mrs S has complained about her car insurer Admiral Insurance Company Limited because, when she contacted it about an accident she’d been in, it referred her to an external hire car company. What happened Mrs S called Admiral to tell it that she’d been involved in ... (2 pages)View decision -
Decision Reference DRN-3518447
7 Jun 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3518447 Complaint Mr M is unhappy with what Zopa Bank Limited (“Zopa”) agreed to do to put things right after he complained that it irresponsibly provided him with a loan. Background While Zopa never agreed with Mr M’s complaint, it eventually agreed to write off the outstanding balanc... (2 pages)View decision -
Decision Reference DRN-3403034
6 Jun 2022 Wealthmasters Financial Management Ltd UpheldPensions and AnnuitiesDRN-3403034 The complaint Mr D complains about the suitability of the advice provided by Wealthmasters Financial Management Ltd (“Wealthmasters”) in February 2018 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension. Mr D is r... (31 pages)View decision -
Decision Reference DRN-3414186
6 Jun 2022 Allianz Insurance Plc UpheldInsuranceDRN-3414186 The complaint Mr B complains that Allianz Insurance Plc unreasonably increased the premiums for his lifetime pet insurance policy and it mis-sold the policy. My references to Allianz include its agents. What happened Mr B had pet insurance for his dog, insured by Allianz, since... (3 pages)View decision -
Decision Reference DRN-3518365
6 Jun 2022 Arval UK Limited UpheldConsumer CreditDRN-3518365 The complaint Mr M complains about the end of contract charges in relation to a car that was supplied to him through a hire agreement with Arval UK Limited (AUL). What happened The circumstances surrounding this complaint and my initial findings were set out in my provisional d... (4 pages)View decision -
Decision Reference DRN-3372455
6 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3372455 The complaint Mrs S complains that NewDay Ltd irresponsibly allowed her to open two credit card accounts and later increased the credit limit on one of them to unaffordable levels. What happened Mrs S says she was in financial difficulties when she opened the first NewDay credi... (4 pages)View decision
