We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3366815
7 Jun 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3366815 The complaint Mr B is unhappy that Capital One (Europe) plc declined his application for a credit account having been informed prior to applying that he had a 100% chance of success. What happened Mr B applied for a new credit account with Capital One. Before submitting the app... (3 pages)View decision -
Decision Reference DRN-3462575
7 Jun 2022 Progressive Money Limited UpheldConsumer CreditDRN-3462575 The complaint Mrs D and Mr D (Mr and Mrs D) took out a loan with Progressive Money Limited in 2017. They complain that the loan was mis-sold and that Progressive Money Limited didn’t consolidate all the loans that were scheduled to be repaid. What happened In December 2017 Mr a... (4 pages)View decision -
Decision Reference DRN-3452854
7 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3452854 The complaint Mr M says AvantCredit of UK, LLC irresponsibly lent to him. What happened This complaint is about a 24-month instalment loan for £2,000 that AvantCredit provided to Mr M on 8 July 2018. The monthly repayments were £122.53 and the total repayable was £2,93.70. Mr M... (3 pages)View decision -
Decision Reference DRN-3518761
7 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3518761 The complaint Mr J complains that Everyday Lending Limited (“ELL”) lent to him in an irresponsible Manner. What happened Mr J was given 4 loans by ELL. The details of these are as follows: Number Date taken Amount Term Repayment Repaid 1 November 2016 £1000.00 24 months £92.13 ... (4 pages)View decision -
Decision Reference DRN-3506751
7 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3506751 The complaint Mr L says Everyday Lending Limited (ELL), trading as Everyday Loans, lent to him irresponsibly. What happened Mr L took out three instalment loans from ELL. A summary of his borrowing follows. Loans 2 and 3 were both used in part to settle the previous loan. Mr L ... (3 pages)View decision -
Decision Reference DRN-3316201
7 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3316201 The complaint Mr S complains through his representative that Everyday Lending Limited trading as Everyday Loans (Everyday) lent him money on a high cost loan that he was unable to afford to repay. What happened On 24 June 2016 Everyday provided a loan to Mr S of £4,000 repayabl... (4 pages)View decision -
Decision Reference DRN-3518542
7 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3518542 The complaint Mr C says AvantCredit of UK, LLC irresponsibly lent to him. What happened This complaint is about 2 loans AvantCredit provided to Mr C between July and November 2016. Mr C’s borrowing history is as follows: I issued a provisional decision on this complaint in May ... (2 pages)View decision -
Decision Reference DRN-3494300
7 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3494300 The complaint Mr K complains that NewDay Ltd were unreasonable to reject a chargeback claim he made to them. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reasons for my decision. W... (2 pages)View decision -
Decision Reference DRN-3503387
7 Jun 2022 TSB Bank plc UpheldMortgagesDRN-3503387 The complaint Mr F complains that TSB Bank plc (trading as Whistletree) granted a Covid-19 payment deferral on his joint mortgage account without his consent. What happened Mr F holds a joint mortgage with his ex-wife (Mrs F). When they separated in 2009 Mr F moved out of the s... (3 pages)View decision -
Decision Reference DRN-3517813
7 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3517813 The complaint Mr B complains that HSBC UK Bank Plc provided him poor service regarding a cheque payment. Mr B is represented by his mother in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments she has made as being made by Mr B himself. ... (5 pages)View decision
