We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3517159
7 Jun 2022 Tilney Financial Planning Limited UpheldPensions and AnnuitiesDRN-3517159 The complaint Mr W complains about advice given to him relating to Free Standing Additional Voluntary Contributions (“FSAVC”) and says the offer made by Tilney Financial Planning Limited is not enough to put things right for him. The advice was given by another firm which is n... (4 pages)View decision -
Decision Reference DRN-3517049
7 Jun 2022 Amtrust Europe Limited UpheldInsuranceDRN-3517049 The complaint Mr K complains about Amtrust Europe Limited’s handling of his claim on his legal expenses insurance policy. All references to Amtrust include its agents. What happened Mr K is a member of the armed services. He made a claim on his legal expenses policy after he wa... (4 pages)View decision -
Decision Reference DRN-3451588
7 Jun 2022 U K Insurance Limited UpheldInsuranceDRN-3451588 The complaint Mr G has complained about repairs carried out to his car when he made a claim under his car insurance policy to U K Insurance Limited (UKI). What happened In June 2021 Mr G’s car was damaged in an incident and his insurer UKI arranged for his car to be repaired at... (3 pages)View decision -
Decision Reference DRN-3394712
7 Jun 2022 Vanquis Bank Limited UpheldBanking and PaymentsDRN-3394712 The complaint Mr E complains that Vanquis Bank Limited (Vanquis) marked his credit file. What happened Mr E had a credit card from Vanquis. In September 2020, the balance was £923.23 and the limit was £1,000. In April 2020, Mr E asked for a payment holiday for three months - as... (4 pages)View decision -
Decision Reference DRN-3480148
7 Jun 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3480148 The complaint Ms R is unhappy with the decision by Building Block Insurance PCC Ltd (’BBI’) to decline a claim she made on her pet insurance policy. BBI are the underwriters of this policy. For the purposes of my decision, any references to their actions include those of BBI’s ... (3 pages)View decision -
Decision Reference DRN-3502311
7 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3502311 The complaint Mr J says Loans 2 Go Limited irresponsibly lent to him. What happened Mr J took out a 24-month instalment loan for £1,500 from Loans 2 Go on 21 June 2021. The monthly repayments were £181 and the total repayable was £4,344. Mr J says the loan was unaffordable and ... (2 pages)View decision -
Decision Reference DRN-3503554
7 Jun 2022 Nationwide Building Society UpheldInvestmentsDRN-3503554 The complaint Mr and Mrs P complain about the investment advice given to them by Nationwide Building Society, which they say was unsuitable for them. Mr and Mrs P are being represented by a Claims Management Company (‘CMC’). All references to Mr and Mrs P include submissions ma... (6 pages)View decision -
Decision Reference DRN-3409075
7 Jun 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3409075 The complaint Miss D complains about PayPal (Europe) Sarl et Cie SCA and their decision to decline the dispute she raised under their Buyer Protection Policy (BPP). What happened In November 2021, Miss D made an online purchase worth $895 from Retailer B. The items Miss B purch... (3 pages)View decision -
Decision Reference DRN-3406941
7 Jun 2022 Wilson Tarquin Limited UpheldClaims ManagementDRN-3406941 The complaint Mr C complains about Wilson Tarquin Limited (WTL) and the fees they have charged that related to a successful claim for mis-sold Payment Protection Insurance (PPI). What happened Mr C received a PPI refund of almost £3,000 from Lender L in November 2019, following... (3 pages)View decision -
Decision Reference DRN-3434863
7 Jun 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3434863 The complaint Mr M complains that Halifax Share Dealing Limited (HSDL) has prevented him from being able to view his investment account online. What happened In November 2020 Mr M opened up an investment account with HSDL. He was sent an email on 6 November 2020 saying his acco... (2 pages)View decision
