We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3516564
8 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3516564 The complaint Mr O has complained through a representative that Everyday Lending Limited (Everyday) mis-sold him loans he couldn’t afford to repay. He says at the time he had a poor credit history and was using multiple high cost, short-term loans. What happened Mr O had two lo... (6 pages)View decision -
Decision Reference DRN-3501535
8 Jun 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3501535 The complaint Mr K complains that PayrNet Limited (“PayrNet”) have failed to assist him in accessing his account after he had forgotten his PIN. What happened Mr K holds a Pockit account (an electronic money agent of PayrNet), but he found he had trouble accessing his account. ... (2 pages)View decision -
Decision Reference DRN-2363249
8 Jun 2022 TSB Bank plc UpheldBanking and PaymentsDRN-2363249 The complaint Miss M complains that after approving an overdraft facility of £500 TSB Bank plc failed to apply it to her current account. What happened In March 2020 Miss M applied for an overdraft with TSB. The application was approved and on 19 March 2020, TSB wrote to Miss M... (2 pages)View decision -
Decision Reference DRN-1803531
8 Jun 2022 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-1803531 The complaint Mr P complains that Scottish Friendly Assurance Society Limited would not allow him to transfer his section 32 pension policy to a Self-Invested Personal Pension (SIPP). Having previously told him by letter that he could transfer, as an alternative to taking his G... (3 pages)View decision -
Decision Reference DRN-3487938
8 Jun 2022 Wesleyan Financial Services Ltd UpheldPensions and AnnuitiesDRN-3487938 The complaint Ms C has complained about advice she received from Wesleyan Financial Services Limited (Wesleyan) to take out a Free Standing Additional Voluntary Contribution (FSAVC) plan. She says that she should’ve been advised to contribute to her employer’s scheme instead. W... (6 pages)View decision -
Decision Reference DRN-3516844
8 Jun 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3516844 The complaint Mrs M and Mr M complain that Quickly Finance Limited trading as Fast Track Reclaim (FTR) are asking them to pay a success fee for a payment protection insurance (PPI) claim they said they’d cancelled. For ease of reading I will only refer to Mr M in my decision. W... (3 pages)View decision -
Decision Reference DRN-3477639
8 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3477639 The complaint Miss P complains about Barclays Bank UK PLC and their failure to credit her account with a cheque she deposited before Christmas. What happened On 13 December 2021, Miss P paid a cheque with a value of £3,244.91 into her Barclays account via a third party payment ... (3 pages)View decision -
Decision Reference DRN-2948800
8 Jun 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-2948800 The complaint Mr H complains about the advice given by Better Retirement Group Ltd (BRG) to transfer the benefits from his British Steel defined-benefit (DB) occupational scheme (BSPS) to invest in a self-invested personal pension (SIPP). He says the advice was unsuitable for h... (9 pages)View decision -
Decision Reference DRN-3515978
8 Jun 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3515978 The complaint Ms P (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) provided her with a credit facility she couldn’t afford to repay. What happened Ms P approached SNC for a Safety Net facility in February 2016. This was... (6 pages)View decision -
Decision Reference DRN-3520547
7 Jun 2022 LeasePlan UK Limited UpheldConsumer CreditDRN-3520547 The complaint Mr L complains about charges LeasePlan UK Limited trading as Network applied for damages when he returned a van it had supplied under a hire agreement. What happened In January 2019 Mr L acquired a van using a hire agreement provided by LeasePlan. In November 2021... (4 pages)View decision
