We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3493771
8 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3493771 The complaint Miss A complains Barclays Bank UK PLC trading as Barclaycard (Barclays) unfairly registered a default on her credit file. What happened Miss A says in November 2020 she telephoned Barclays to inform them she was experiencing financial difficulties. Miss A says the... (3 pages)View decision -
Decision Reference DRN-3521378
8 Jun 2022 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3521378 The complaint D, a limited company, is unhappy that American Express Services Europe Limited (AESEL)(“AMEX”) reported incorrect information to a credit reference agency relating to its previous Business Gold Card. D is also unhappy that AMEX refused to register a complaint over... (4 pages)View decision -
Decision Reference DRN-3521443
8 Jun 2022 Carcashpoint Limited UpheldConsumer CreditDRN-3521443 The complaint Mr S has complained that CarCashPoint Limited (“CCP”) was irresponsible to have agreed credit for him. What happened CCP provided Mr S with two loans, one in August 2017 and another in February 2018. The first was for an amount of £1,500 to be repaid in 36 monthly... (5 pages)View decision -
Decision Reference DRN-3521041
8 Jun 2022 Santander UK Plc UpheldConsumer CreditDRN-3521041 The complaint Mr J complains Santander UK plc (Santander) unfairly registered a missed payment marker on his credit file. What happened Mr J says following a difficult time financially for him and the expiry of an agreed Covid payment holiday, he attempted to arrange to set up ... (4 pages)View decision -
Decision Reference DRN-3471841
8 Jun 2022 Quilter Financial Limited UpheldPensions and AnnuitiesDRN-3471841 The complaint Mr O complains an appointed representative of Quilter Financial Limited gave him unsuitable advice to move his pension to a self-invested personal pension (SIPP) to invest in a high-risk investment. What happened Mr O says he received a cold call from a company wh... (11 pages)View decision -
Decision Reference DRN-3494644
8 Jun 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3494644 The complaint Miss S complains about the valuation Advantage Insurance Company Limited offered for her car after she made a claim on her motor insurance policy. She wants it to pay her what she paid for her car. What happened Miss S’s car was involved in an incident and deemed ... (2 pages)View decision -
Decision Reference DRN-3465601
8 Jun 2022 AWP P&C SA UpheldInsuranceDRN-3465601 The complaint Mr T is unhappy with the way AWP P&C SA (“AWP”) has handled his travel insurance claim. Any reference to AWP also includes its agents. What happened Mr T booked a trip abroad, travelling on 2 August 2019 and returning to the UK on 29 April 2020. He purchased a... (3 pages)View decision -
Decision Reference DRN-3471555
8 Jun 2022 One Insurance Limited UpheldInsuranceDRN-3471555 The complaint Miss D complains about her insurer, One Insurance Limited (One). Her complaint is about how they dealt with a claim under her accidental damage insurance policy. This decision covers Miss D’s claim under her accidental damage insurance policy. It doesn’t cover Mis... (3 pages)View decision -
Decision Reference DRN-3426905
8 Jun 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3426905 The complaint Ms B complains about a payment she made to Creation Consumer Finance Ltd (“Creation”) that didn’t credit her account. What happened In September 2018 Ms B says she sent a cheque to Creation to settle her loan account. Since making the payment, Ms B says she’s been... (3 pages)View decision -
Decision Reference DRN-3516526
8 Jun 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3516526 The complaint Mr J has complained through a representative that Madison CF UK Limited trading as 118 118 Money (118 118) mis-sold him loans he couldn’t afford to repay. Mr J says that he was taking out new loans in order to cover repayments to other loans that he had. What happ... (6 pages)View decision
