We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3484966
9 Jun 2022 Oplo PL Ltd UpheldConsumer CreditDRN-3484966 The complaint Ms M complains through her representative that Oplo PL Ltd lent her money on a high cost loan which she was unable to afford to repay. What happened Oplo provided Ms M with a loan of £7,500 on 24 January 2018, repayable over 42 months at the rate of £258 a month. ... (3 pages)View decision -
Decision Reference DRN-3516756
9 Jun 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3516756 The complaint Mr H complains that Admiral Insurance Company Limited mishandled his claim on his motor insurance policy. Where I refer to Admiral, I include claims-handlers, repairers and others insofar as I hold Admiral responsible for their acts or omissions. What happened For... (5 pages)View decision -
Decision Reference DRN-3521433
9 Jun 2022 Vauxhall Finance plc UpheldConsumer CreditDRN-3521433 The complaint Mr L complains about the process followed, service received, and charges made by Vauxhall Finance Plc (VF) when he returned his vehicle at the end of his agreement. What happened Mr L entered a conditional sale agreement for a new vehicle in November 2016. In Sep... (5 pages)View decision -
Decision Reference DRN-3535181
9 Jun 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3535181 The complaint Mr B says Volkswagen Financial Services (UK) Limited, trading as Skoda Financial Services (“VWFS”) were wrong to send him an arrears letter after he settled his car finance agreement. What happened I issued my provisional decision on this complaint in May of this ... (2 pages)View decision -
Decision Reference DRN-3534988
9 Jun 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3534988 The complaint Mr Z has complained that National Westminster Bank Plc (NatWest) continued to allow him to place gambling transactions after he asked it to put a gambling block on is account. What happened Mr Z called NatWest on 11 December 2020 to notify it that he had a gamblin... (5 pages)View decision -
Decision Reference DRN-3292966
9 Jun 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3292966 The complaint Mr A is unhappy that he hasn’t received monthly dividends from his investment after it was taken over by Interactive Investor Services Limited, referred to as “the business” or “IISL”. What happened I understand that Mr B first invested with a business 20 years ag... (4 pages)View decision -
Decision Reference DRN-3534718
9 Jun 2022 Gain Credit LLC UpheldConsumer CreditDRN-3534718 The complaint Mrs M complains that the loans she had from Gain Credit LLC (trading as Lending Stream) were unaffordable. What happened Mrs M had two loans from Lending Stream between July 2012 and October 2012 as shown below: Loan Date Amount Term Max Monthly Repayment* Due Rep... (3 pages)View decision -
Decision Reference DRN-3518127
9 Jun 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3518127 The complaint Mrs P complains DAS Legal Expenses Insurance Company Limited handled her home emergency claim poorly. What happened In August 2021 Mrs P made a claim on her DAS home emergency policy. She wanted DAS to deal with a rat infestation in her home. It accepted the claim... (2 pages)View decision -
Decision Reference DRN-3395515
9 Jun 2022 Arthur J. Gallagher (UK) Ltd UpheldInsuranceDRN-3395515 The complaint Mr F has complained about the broker Arthur J. Gallagher (UK) Ltd’s decision to cancel his commercial vehicle insurance policy on behalf of the insurer. For ease I’ll refer to the broker as AJG in my decision. What happened In April 2021 Mr F bought a commercial v... (2 pages)View decision -
Decision Reference DRN-3494320
9 Jun 2022 esure Insurance Limited UpheldInsuranceDRN-3494320 The complaint Mrs G has complained about esure Insurance Limited’s decision not to repair damage she says was caused from a claim she made in January 2020 under her home insurance policy. What happened In January 2020 Mrs G made a claim for an escape of water to her insurer, es... (2 pages)View decision
