We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3534463
10 Jun 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3534463 The complaint Ms D is unhappy with the service she’s received from The Royal Bank of Scotland Plc (“RBS”) surrounding the returning of unpaid cheques. What happened Ms D opened a new current account with RBS in November 2020. Unfortunately, the account was opened without the su... (3 pages)View decision -
Decision Reference DRN-3530085
10 Jun 2022 King & Shaxson Asset Management Limited UpheldInvestmentsDRN-3530085 The complaint Mr G complains about the transfer of his Stocks and Shares ISA from King & Shaxson Asset Management Limited (referred to as “the transferor” or “the business”), to a cash ISA with a new provider (referred to as “the transferee”) in October 2018. What happened ... (4 pages)View decision -
Decision Reference DRN-3458330
10 Jun 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3458330 Complaint Mr S is unhappy that TSB Bank plc (“TSB”) closed his current account and then registered a fraud prevention marker against him. He’s also unhappy that TSB retained a final payment from his employer. Background In August 2021, Mr S received a payment of £2,000.00 into ... (4 pages)View decision -
Decision Reference DRN-3521114
9 Jun 2022 Close Brothers Limited UpheldConsumer CreditDRN-3521114 The complaint Mrs S complains that Close Brothers Limited reported incorrect information on her credit file. What happened In 2017 Mrs S was supplied with a car and entered into a finance agreement with CB. Prior to the end of the agreement Mrs S contacted CB and said she wante... (2 pages)View decision -
Decision Reference DRN-3438377
9 Jun 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3438377 The complaint Mr D complains that Creation Consumer Finance Ltd made payment to a supplier before the work had been completed to his satisfaction. What happened In February 2021 Mr D placed an order for new windows and doors with a supplier and entered into a finance agreement ... (2 pages)View decision -
Decision Reference DRN-3394743
9 Jun 2022 RCI Financial Services Limited UpheldConsumer CreditDRN-3394743 The complaint Miss D complains that a car acquired with finance from RCI Financial Services Limited wasn’t of satisfactory quality. What happened In July 2021 Miss D was supplied with a car and entered into a finance agreement with RCI. Miss D experienced an issue with the stop... (3 pages)View decision -
Decision Reference DRN-3272204
9 Jun 2022 Northridge Finance Limited UpheldConsumer CreditDRN-3272204 The complaint Mr M complains that a car acquired with finance from Northridge Finance Limited wasn’t of satisfactory quality. What happened In July 2020 Mr M was supplied with a car and entered into a hire purchase agreement with NFL. At the point of supply the car was around 3... (3 pages)View decision -
Decision Reference DRN-3339574
9 Jun 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3339574 The complaint Mrs H has complained that following the declinature of her claim under her horse policy with The National Farmers' Union Mutual Insurance Society Limited, (NFU) it placed her on the fraud register and asked her to pay it £2,618.40 for legal costs it had incur... (3 pages)View decision -
Decision Reference DRN-3535964
9 Jun 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3535964 The complaint Mr K complains that Great Lakes Insurance SE has turned down a cancellation claim he made on a travel insurance policy. What happened In March 2019, Mr K booked accommodation in a country I’ll call T. He was due to travel between 20 March and 3 April 2020. Mr K to... (4 pages)View decision -
Decision Reference DRN-3510920
9 Jun 2022 Aviva Insurance Limited UpheldInsuranceDRN-3510920 The complaint Mr and Mrs G had buildings and contents insurance underwritten by Aviva Insurance Limited (Aviva). They complain about the amount Aviva paid them for alternative accommodation when their home was uninhabitable. References to Aviva include other organisations and i... (3 pages)View decision
