We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3536635
10 Jun 2022 Yorkshire Building Society UpheldBanking and PaymentsDRN-3536635 The complaint Mr S complains about receiving contact from a third party business acting on behalf of Yorkshire Building Society trading as Chelsea Building Society (CBS). What happened The background to this complaint and my initial conclusions were set out in my provisional de... (3 pages)View decision -
Decision Reference DRN-3112522
10 Jun 2022 Portafina Investment Management Limited UpheldPensions and AnnuitiesDRN-3112522 The complaint Miss W complains about the advice Portafina Investment Management Limited gave in relation to her defined-benefit (‘DB’) occupational pension scheme, which was transferred to a self-invested personal pension (‘SIPP’). She says the advice was unsuitable for her and... (11 pages)View decision -
Decision Reference DRN-3490070
10 Jun 2022 Santander UK Plc UpheldMortgagesDRN-3490070 The complaint Mr B is unhappy that Santander UK Plc declined his mortgage application then recorded a marker against him on a fraud prevention database. What happened Mr B applied for a mortgage with Santander in May 2020 via a broker which was declined. Santander then added a ... (3 pages)View decision -
Decision Reference DRN-3516665
10 Jun 2022 Midland Mercantile Finance Limited UpheldConsumer CreditDRN-3516665 The complaint Mr T complains MIDLAND MERCANTILE FINANCE LIMITED (“MMFL”) isn’t taking responsibility for the quality of a car it part funded through a fixed sum loan agreement. What happened Mr T acquired a car in October 2020. It was about three years old, had travelled about ... (6 pages)View decision -
Decision Reference DRN-3316751
10 Jun 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3316751 The complaint Mr Q complains that Creation Consumer Finance Ltd has incorrectly recorded late payment markers on his credit file. What happened Mr Q says he took out a Creation loan in 2009. He says in around 2012 he entered an Individual Voluntary Arrangement (IVA) which inclu... (2 pages)View decision -
Decision Reference DRN-3517499
10 Jun 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3517499 The complaint Mr and Mrs K complain about how Accredited Insurance (Europe) Ltd has offered to settle their claim on their home insurance. What happened Mr and Mrs K had home insurance with Accredited. In June 2021 they made a claim under the accidental damage cover after they ... (2 pages)View decision -
Decision Reference DRN-3497307
10 Jun 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3497307 The complaint Mr P complains about charges he was asked to pay by Mercedes-Benz Financial Services UK Limited, trading as Mercedes Benz Financial Services (“MBFS”) when he returned cars he had been leasing through them. What happened The details of this complaint are well known... (2 pages)View decision -
Decision Reference DRN-3384550
10 Jun 2022 Aviva Insurance Limited UpheldInsuranceDRN-3384550 The complaint Mr B complains about the way Aviva Insurance Limited has handled a claim he’s made for subsidence under his buildings insurance policy. What happened References I make to Mr B and Aviva include respective representatives and agents. The background to this complain... (4 pages)View decision -
Decision Reference DRN-3453022
10 Jun 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3453022 The complaint Ms B (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete proper affordability checks before approving her Safety Net facility or at each new instance of borrowing. What happened Ms B approached... (4 pages)View decision -
Decision Reference DRN-3535081
10 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3535081 The complaint Mr J says HSBC UK Bank Plc didn’t return the funds to his account for over a month after an international transfer failed, and then there was shortfall of £29.60. This detrimentally affected his physical and mental health. What happened Mr J sent £23,380 to an int... (3 pages)View decision
