We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3536405
13 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3536405 The complaint Mr B complains that NewDay Ltd have irresponsibly lent to him. What happened Mr B was approved for two NewDay credit cards which I will refer to as A and B. NewDay increased the credit limits on both cards, which I have detailed below. Card A – approved December 2... (6 pages)View decision -
Decision Reference DRN-3370978
13 Jun 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3370978 The complaint Ms S complains about the quality of a washer/dryer she bought using finance provided by Creation Consumer Finance Ltd (“Creation”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on... (2 pages)View decision -
Decision Reference DRN-3538954
13 Jun 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3538954 The complaint Mrs B complains that Starling Bank Limited (“Starling Bank”) didn’t reimburse a cash withdrawal that she says didn’t dispense correctly. What happened Mrs B is a customer of Starling Bank. In September 2021, she says she tried to withdraw money from a cash machine... (3 pages)View decision -
Decision Reference DRN-3537754
13 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3537754 The complaint Mrs H complains through her representative that Loans 2 Go Limited lent her money on high cost loans which she was unable to afford to repay. What happened Loans 2 Go provided Mrs H with the following loans: Date Amount borrowed Term (months) Monthly repayment Dat... (4 pages)View decision -
Decision Reference DRN-2268923
13 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-2268923 The complaint Mrs M has complained about advice she received from Portal Financial Services LLP (Portal) to transfer a defined contribution personal pension (PP) she held to a Self-Invested Personal Pension (SIPP). Mrs M is being represented by a third party, but for ease I’ll ... (12 pages)View decision -
Decision Reference DRN-3171361
13 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3171361 The complaint Mr B has complained about the advice he received from Portal Financial Services LLP (‘Portal’) to switch a group personal pension plan (‘GPP’) to a Self-Invested Personal Pension (‘SIPP’). The funds within the SIPP were then used to invest in several unregulated c... (13 pages)View decision -
Decision Reference DRN-3190168
13 Jun 2022 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-3190168 The complaint Mrs T complains that the advice given by Central Markets Investment Management Limited (CMIM) in relation to a Small Self Administered Scheme (SSAS) and the investment of her pension into a Cape Verde hotel development of The Resort Group (TRG) was unsuitable for ... (12 pages)View decision -
Decision Reference DRN-3187163
13 Jun 2022 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-3187163 The complaint Mrs S complains that the advice given by Central Markets Investment Management Limited (CMIM) in relation to a Small Self Administered Scheme (SSAS) and the investment of her pension into a Cape Verde hotel development of The Resort Group (TRG) was unsuitable for ... (13 pages)View decision -
Decision Reference DRN-3526126
13 Jun 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3526126 The complaint Mr S’s complaint, made through his representative, is about shares he bought through Templeton Securities Limited, at the time an appointed representative of Alexander David Securities Limited. Mr S says the shares weren’t suitable for him and Templeton Securities... (22 pages)View decision -
Decision Reference DRN-3535929
13 Jun 2022 Accelerant Insurance Limited UpheldInsuranceDRN-3535929 The complaint Mr K, on behalf of K, a limited company, complains that Accelerant Insurance Limited unfairly cancelled a policy after K made a claim on a business protection insurance policy. He wants the claim to be paid. Mr K brings the complaint as a director of K, and has be... (4 pages)View decision
