We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3428151
13 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3428151 The complaint A company which I refer to as T complains about HSBC UK Bank Plc‘s delay in returning a failed CHAPS payment to its account. In bringing this complaint T is represented by its director who I refer to as Mr P What happened The background to this case is familiar t... (3 pages)View decision -
Decision Reference DRN-3462743
13 Jun 2022 We Fight Any Claim Limited UpheldClaims ManagementDRN-3462743 The complaint Mr G complains about We Fight Any Claim Limited (WFAC) and the fees they are charging him following a successful claim for mis-sold Payment Protection Insurance (PPI). What happened In April 2017, Mr G signed a Letter of Engagement (LOE) and Letter of Authority (L... (4 pages)View decision -
Decision Reference DRN-3540316
13 Jun 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3540316 The complaint Mrs H is unhappy that Union Reiseversicherung AG declined a claim made on her travel insurance policy. What happened In or around January 2020, Mrs H took out a single trip ‘Backpacker & Longstay’ travel insurance policy, underwritten by URV (‘the policy’). Th... (6 pages)View decision -
Decision Reference DRN-3540277
13 Jun 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3540277 The complaint Mr B is unhappy that Union Reiseversicherung AG (URV) declined a claim made on his travel insurance policy. What happened In 2020, Mr B took out an annual ‘platinum’ multi-trip travel insurance policy, underwritten by URV (‘the policy’). The policy covered the per... (7 pages)View decision -
Decision Reference DRN-3540239
13 Jun 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3540239 The complaint Mrs B is unhappy that Union Reiseversicherung AG (URV) declined a claim made on her travel insurance policy. What happened In September 2019, a holiday was booked abroad for Mrs B, her husband and daughter. They were due to depart the UK on 29 February 2020. Their... (7 pages)View decision -
Decision Reference DRN-3246417
13 Jun 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3246417 The complaint Mr L complains that Volkswagen Financial Services (UK) Limited (“VWFS”) didn’t provide adequate support when he fell into arrears on his hire purchase agreement. What happened In December 2019, Mr L acquired a new car using a hire purchase agreement from VWFS. He ... (3 pages)View decision -
Decision Reference DRN-3495402
13 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3495402 The complaint Ms H complains that NewDay Ltd, trading as Debenhams, lent to her irresponsibly. What happened In November 2020 Ms H opened a credit card account with NewDay. She had an account limit of £500 which didn’t change during the life of the account. Ms H says that NewDa... (3 pages)View decision -
Decision Reference DRN-3455306
13 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3455306 The complaint Ms P complains that AvantCredit of UK, LLC, trading as AvantCredit, lent to her irresponsibly and without carrying out proper affordability checks. She would like all the fees and charges associated with the loan refunded. What happened In October 2014 AvantCredit... (2 pages)View decision -
Decision Reference DRN-3503795
13 Jun 2022 U K Insurance Limited UpheldInsuranceDRN-3503795 The complaint Mr H complains that U K Insurance Limited trading as NIG mismanaged his property owners insurance claim. I’ll refer to U K Insurance and their contractors as UKI. What happened Mr H has property owners insurance with UKI. He says he made an escape of water claim b... (2 pages)View decision -
Decision Reference DRN-3514141
13 Jun 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3514141 The complaint Miss F complains that she was mis-sold a fee-paying Advantage Gold Account (AGA) in 2004 by National Westminster Bank Plc (NatWest). What happened I have previously issued a provisional decision about this complaint. The following represents excerpts from my provi... (3 pages)View decision
