We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3447530
13 Jun 2022 Debt Managers (Services) Limited UpheldConsumer CreditDRN-3447530 The complaint Miss N complains about the way that Debt Managers (Services) Limited (DMSL) handled the collection of accounts in her name. Miss N wants DMSL to compensate her for the impact the mistakes have had on her. What happened In early 2021, DMSL bought some debts in Miss... (2 pages)View decision -
Decision Reference DRN-3519819
13 Jun 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3519819 Complaint Mr H complains on behalf of A (a limited company) that PrePay Technologies Limited didn’t do enough to protect him when he was the victim of fraud or to recover the money he’d lost. Background Mr H is a director of A, a limited company which has an account with PrePay... (4 pages)View decision -
Decision Reference DRN-3122458
13 Jun 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3122458 The complaint Miss A complains that TRANSUNION INTERNATIONAL UK LIMITED (“TransUnion”) have failed to provide an accurate credit file that includes details of accounts she held in a previous name and at previous addresses. What happened Miss A initially complained through our s... (2 pages)View decision -
Decision Reference DRN-3443604
13 Jun 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3443604 The complaint Miss P complains about Lloyds Bank PLC (“Lloyds”) for declining her application for a student bank account, and for customer service issues she experienced around her application. She wants Lloyds to change her bank account and to pay her compensation for her expe... (3 pages)View decision -
Decision Reference DRN-3517194
13 Jun 2022 Herts Insurance Consultants Ltd UpheldInsuranceDRN-3517194 The complaint Miss R complains that Herts Insurance Consultants Ltd trading as Sterling Insurance Services (“Sterling”) mishandled her motor insurance policy. Miss R is represented by her parents. Where I refer to Sterling, I include employees and others insofar as I hold Sterl... (4 pages)View decision -
Decision Reference DRN-3521249
13 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3521249 The complaint Mr Y says Loans 2 Go Limited irresponsibly lent to him. What happened This complaint is about 3 loans Loans 2 Go provided to Mr Y between April and August 2020. Mr Y’s borrowing history is as follows: Loan Date taken Amount Term Repayment Repaid 1 April 2020 £600 ... (2 pages)View decision -
Decision Reference DRN-3536677
13 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3536677 The complaint Mr L has complained about advice he received from Portal Financial Services LLP (‘Portal’) to transfer four pension plans he held with other providers to a Self-Invested Personal Pension (‘SIPP’). The funds within the SIPP were then used to invest in several unreg... (17 pages)View decision -
Decision Reference DRN-3534813
13 Jun 2022 Santander UK Plc UpheldMortgagesDRN-3534813 The complaint Mr and Mrs A complain about their residential mortgage lender Santander UK Plc. Mr and Mrs A complain that Santander: - mistakenly took a charge over another property that they own in 2006; - treated them unfairly when issues arose as a result of this in 2019, - a... (6 pages)View decision -
Decision Reference DRN-3540522
13 Jun 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3540522 The complaint Mr W is unhappy with the way Union Reiseversicherung AG (‘URV’) has handled a claim made on his travel insurance policy. Any references to URV include its claim handlers and costs containment agents. And although Mr W is being represented in this complaint, I’ve r... (10 pages)View decision -
Decision Reference DRN-3539717
13 Jun 2022 Amtrust Europe Limited UpheldInsuranceDRN-3539717 The complaint Mr and Mrs H are unhappy Amtrust Europe Limited declined a claim they made under their new home warranty. Reference to Amtrust includes its agents and representatives. What happened Mr and Mrs H bought a new home which benefitted from a new home warranty underwrit... (9 pages)View decision
