We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3443296
14 Jun 2022 Quilter Wealth Ltd UpheldPensions and AnnuitiesDRN-3443296 The complaint Mr B complains about the advice he received from Quilter Wealth Ltd (Quilter). He’s said that he believes he was sold unnecessary products. This complaint relates to the advice Mr B received to switch his pension to a new provider to invest via a Discretionary Fun... (10 pages)View decision -
Decision Reference DRN-3299538
14 Jun 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3299538 The complaint In summary, Mr T is unhappy with the delays in setting up his annuity. He thinks ReAssure Limited are responsible for those delays and that it should pay him additional compensation for the inconvenience caused by the delays, together with interest on the delayed ... (3 pages)View decision -
Decision Reference DRN-3474656
14 Jun 2022 U K Insurance Limited UpheldInsuranceDRN-3474656 The complaint Mr T complains about U K Insurance Limited T/a Churchill Insurance’s (U K Insurance) inaccurate diagnosis of subsidence and overall handling of a claim under his building insurance policy. What happened In 2011 Mr T noticed cracking adjacent to joints where an ext... (7 pages)View decision -
Decision Reference DRN-3539870
14 Jun 2022 GATE CAPITAL GROUP LTD UpheldPensions and AnnuitiesDRN-3539870 The complaint Mr E complains that Gate Capital Group Ltd (Gate Capital) advised him to transfer his existing Defined Benefit Occupational Pension Scheme (OPS) benefits to a Self-Invested Personal Pension (SIPP) and invest with Beaufort Securities Discretionary Fund Management S... (16 pages)View decision -
Decision Reference DRN-3445433
14 Jun 2022 MBNA Limited UpheldInsuranceDRN-3445433 The complaint This complaint is about whether MBNA Limited fairly compensated Mr D after he complained about mis-sold payment protection insurance (‘PPI’). What happened It looks as though Mr D complained to MBNA about the sale of PPI in or around 2019. On 11 October 2019, MBNA... (2 pages)View decision -
Decision Reference DRN-3499528
14 Jun 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3499528 The complaint Ms H complains that Nationwide Building Society won’t refund money she lost after falling victim to a scam. What happened The background to this complaint is well known to both parties so I won’t repeat it in detail here. But in summary, and based on the submissio... (7 pages)View decision -
Decision Reference DRN-3373874
14 Jun 2022 Funding Circle Ltd UpheldConsumer CreditDRN-3373874 The complaint S, a limited company, complains about the way Funding Circle Ltd has administered lending arrangements. S is represented by a director, Mr P. For ease of reading, any reference to submissions or actions taken by Mr P refer to those taken on behalf of S. What happe... (5 pages)View decision -
Decision Reference DRN-3540045
14 Jun 2022 esure Insurance Limited UpheldInsuranceDRN-3540045 The complaint Ms H complains about the way esure Insurance Limited has handled a subsidence claim she’s made on her buildings insurance policy following damage to her porch. What happened References I make to esure include its agents and representatives unless stated otherwise.... (3 pages)View decision -
Decision Reference DRN-3540916
14 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3540916 The complaint Mrs S has complained about how Royal & Sun Alliance Insurance Limited (RSA) dealt with a claim under her home insurance policy. Mrs S is represented by Mr C, who I will normally refer to, as he mainly dealt with the claim. What happened Mrs S made a claim for ... (4 pages)View decision -
Decision Reference DRN-3541942
14 Jun 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3541942 The complaint Mrs D complained that Lloyds Bank General Insurance Limited (“Lloyds”) unfairly declined her claim under her home insurance policy. Mrs D was represented throughout this claim, but for ease and simplicity I will only refer to Mrs D. What happened Mrs D made a clai... (3 pages)View decision
