We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3553868
21 Jun 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3553868 The complaint Miss G complains that Mitsubishi HC Capital UK Plc trading as Hitachi Personal Finance (“HPF”) has mishandled her claim under section 75 of the Consumer Credit Act 1974 for breach of contract and misrepresentation by a retailer. Miss G has ... (5 pages)View decision -
Decision Reference DRN-3533982
21 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3533982 The complaint Mrs S complains that HSBC UK Bank Plc changed the limits on her overdraft twice without justification. Mrs S also complains that HSBC did not comply with her requests on how she had to be contacted in relation to the complaint. What happened HSBC has sent to us so... (3 pages)View decision -
Decision Reference DRN-3541603
21 Jun 2022 Liverpool Victoria Financial Services Limited UpheldInsuranceDRN-3541603 The complaint Ms K complains about the decision by Liverpool Victoria Financial Services Limited (‘LV’) to decline her income protection claim that was in payment and cancel her policy from the start. What happened In September 2016, Ms K took out the policy through a financial... (5 pages)View decision -
Decision Reference DRN-3553535
21 Jun 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3553535 The complaint Mr A complains about the amount Haven Insurance Company Limited (Haven) paid in settlement of his claim after his car was written off, under his motor insurance policy. What happened Mr A contacted Haven in November 2021 to make a claim as he had been involved in ... (4 pages)View decision -
Decision Reference DRN-3116433
21 Jun 2022 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-3116433 The complaint Mrs P complains that Hargreaves Lansdown Asset Management Limited (HL) caused a delay to the transfer of her Self-Invested Personal Pension (SIPP) from another provider. She considers this caused her a financial loss. Mrs P also complains that HL delayed the trans... (6 pages)View decision -
Decision Reference DRN-3553660
21 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3553660 The complaint Miss M complains that Everyday Lending Limited trading as Everyday Loans (Everyday) lent her money on high cost loans that she couldn’t afford to repay, and that it intends to apply a refund in interest to a loan she has no complaint about. What happened Everyday ... (3 pages)View decision -
Decision Reference DRN-3554623
21 Jun 2022 Towergate Financial (West) Limited UpheldPensions and AnnuitiesDRN-3554623 The complaint Mr G complains about the advice given by a firm now known as Towergate Financial (West) Limited (“Towergate”) to transfer the benefits from his preserved defined benefit (‘DB’) occupational pension scheme to a personal pension. He says he was told to say that he w... (7 pages)View decision -
Decision Reference DRN-3521000
21 Jun 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3521000 The complaint Mr A complains about AA Underwriting Insurance Company Limited’s handling of his claim and failure to carry out repairs to all the damage caused to his car, under his motor insurance policy. What happened In August 2021 Mr A was involved in a car accident. He clai... (4 pages)View decision -
Decision Reference DRN-3553105
21 Jun 2022 HDI Global Specialty SE UpheldInsuranceDRN-3553105 The complaint Mr C says HDI Global Specialty SE unfairly rejected his household insurance claim for a damaged television. He also complains about the overall way the claim was handled. For ease of reading, reference to HDI will include their agents. What happened Mr C has a hom... (3 pages)View decision -
Decision Reference DRN-3553298
21 Jun 2022 Capital Professional Limited UpheldPensions and AnnuitiesDRN-3553298 The complaint Mr M complained to us that Capital Professional Limited (trading as Ascot Lloyd) gave him poor advice to transfer out of his defined benefit (DB) occupational pension scheme. Sadly, Mr M died in April 2021 before our consideration of his complaint was concluded. M... (9 pages)View decision
