We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3791892
15 Nov 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3791892 The complaint Miss A complains that a car that was supplied to her under a hire purchase agreement with Volkswagen Financial Services (UK) Limited, trading as Audi Financial Services, wasn’t of satisfactory quality. What happened I issued a provisional decision on this complain... (4 pages)View decision -
Decision Reference DRN-3772875
15 Nov 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3772875 The complaint Mr J complains about Nationwide Building Society (“Nationwide”) for restricting his credit card when he was trying to complete a transaction. He wants Nationwide to compensate him for the difference in price he ended up having to pay, and for his inconvenience. Wh... (2 pages)View decision -
Decision Reference DRN-3807560
15 Nov 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3807560 The complaint Mr and Mrs S are unhappy with the way Admiral Insurance (Gibraltar) Limited has offered to settle a claim they made under her home insurance policy. Mrs S has primarily dealt with the claim and complaint, so I’ll refer to her only. What happened The circumstances ... (3 pages)View decision -
Decision Reference DRN-3701763
15 Nov 2022 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-3701763 The complaint Mrs S complains that The Royal Bank of Scotland Plc (“RBS”) set up a direct debit incorrectly causing her loan to go into arrears. What happened Mrs S says that when she switched her current account to a different bank, RBS set up a direct debit incorrectly and no... (2 pages)View decision -
Decision Reference DRN-3807846
15 Nov 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3807846 The complaint Mr A has complained about his motor insurer AA Underwriting Insurance Company Limited because following an accident and a claim to it in May 2021, his car wasn’t repaired. What happened Mr A’s car was damaged in May 2021 and in July 2021 he complained and contacte... (4 pages)View decision -
Decision Reference DRN-3702759
15 Nov 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3702759 The complaint Mr S complains that J D Williams & Company Limited (“J D Williams”), trading as Simply Be, irresponsibly granted him a catalogue shopping account he says he couldn’t afford to repay. What happened In September 2015 Mr S entered into an agreement with J D Willi... (3 pages)View decision -
Decision Reference DRN-3803081
15 Nov 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3803081 The complaint Mr M is unhappy Great Lakes Insurance SE didn’t pay everything he claimed for under a rent deposit guarantee policy. What happened Mr M is a landlord. His tenant took out a rent deposit guarantee policy. Great Lakes is the underwriter of the policy and Mr M is the... (3 pages)View decision -
Decision Reference DRN-3350613
15 Nov 2022 INTERESTME FINANCIAL PLANNING LIMITED UpheldPensions and AnnuitiesDRN-3350613 The complaint Mr S complains that INTERESTME FINANCIAL PLANNING LIMITED (Interestme) gave him unsuitable advice to transfer his Personal Pensions (PPs) with another provider to a Wise Self-Invested Personal Pension (SIPP). Mr S is represented in his complaint by a Claims Manage... (8 pages)View decision -
Decision Reference DRN-3807342
15 Nov 2022 Barclays Bank UK PLC UpheldPensions and AnnuitiesDRN-3807342 The complaint Mr and Mrs S’s complaint is about the delays caused to the transfer of their investments held within their joint investment account linked to their respective Self Invested Personal Pension (SIPP), which they say Barclays Bank UK PLC is to blame for. What happened... (5 pages)View decision -
Decision Reference DRN-3578189
15 Nov 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3578189 The complaint A limited company, which I’ll refer to as N, complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) caused it to miss out on the promised incentive payment for switching its bank account from NatWest. N is represented in bringing this complain... (3 pages)View decision
