We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3781483
16 Nov 2022 Coloma Wealth Management LLP UpheldInvestmentsDRN-3781483 The complaint Mr and Mrs S complain that Coloma Wealth Management LLP (“Coloma”) didn’t make their fee options clear when arranging a life assurance policy. They also complain that Coloma didn’t tell them the policy wasn’t correctly set up in a trust. What happened Mr and Mrs S... (5 pages)View decision -
Decision Reference DRN-3806683
16 Nov 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3806683 The complaint Mr T says ReAssure Limited is responsible for failing to inform him that his pension contributions would cease when he reached 55 and that his funds would be switched from a with-profits to a deposit based fund. He says this means he’s lost out on investment growt... (5 pages)View decision -
Decision Reference DRN-3807994
16 Nov 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3807994 The complaint Ms C is unhappy that HSBC UK Bank Plc (HSBC) won’t refund payments she made after falling victim to a scam. Ms C’s complaint was brought by a representative. However, as the account is in Ms C’s name, I’ll refer to her throughout the decision. What happened In Aug... (5 pages)View decision -
Decision Reference DRN-3808742
16 Nov 2022 Target Servicing Limited UpheldMortgagesDRN-3808742 The complaint Mrs C’s complaint relates to a formerly secured loan in her name that has been administered by Target Servicing Limited since 2016. She believed that the loan had been repaid in full in 2011, but she has been told that it was not, and it has been reported as being... (4 pages)View decision -
Decision Reference DRN-3808738
16 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3808738 The complaint Mr A’s complaint is about his mortgage with Barclays Bank UK PLC. He is unhappy that following attaching a 10-year interest rate product to the mortgage in April 2021, Barclays changed the mortgage repayment basis from interest-only to repayment. Mr A has said tha... (5 pages)View decision -
Decision Reference DRN-3805038
15 Nov 2022 U K Insurance Limited UpheldInsuranceDRN-3805038 The complaint Ms T complains that U K Insurance Limited mishandled her claim on a motor insurance policy. Where I refer to UKI, I refer to the above-named insurance company and I include its approved repairer and others insofar as I hold UKI responsible for their acts or omissi... (3 pages)View decision -
Decision Reference DRN-3807616
15 Nov 2022 Neovision Wealth Management Limited UpheldPensions and AnnuitiesDRN-3807616 The complaint Mr R complains about the suitability of the advice he received from an appointed representative of Neovision Wealth Management Limited trading as Attanta (Attanta) to transfer a Personal Pension Plan (PPP) into a Self Invested Personal Pension (SIPP). Mr R is bein... (7 pages)View decision -
Decision Reference DRN-3805271
15 Nov 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3805271 The complaint Mr H complains that Marks & Spencer Financial Services Plc (“M&S”) applied a default to his credit card account. What happened Mr H says he agreed a repayment plan on his M&S credit card after struggling financially due to the pandemic. It was agreed t... (4 pages)View decision -
Decision Reference DRN-3778544
15 Nov 2022 Morses Club PLC UpheldConsumer CreditDRN-3778544 The complaint Mr W, through his representative, complains that Morses Club PLC lent to him irresponsibly. What happened Using information from Morses, here is a brief table about the loans approved and the income and expenditure figures Morses used. Loan Start Date Capital Sett... (5 pages)View decision -
Decision Reference DRN-3785046
15 Nov 2022 British Gas Insurance Limited UpheldInsuranceDRN-3785046 The complaint Mrs S and Mr S complain about British Gas Insurance Limited’s (“British Gas”) failure to provide a boiler service under their home emergency insurance, missing an appointment and about parts of their boiler possibly being unavailable should they need to be replace... (2 pages)View decision
