We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3840478
6 Dec 2022 Aura Finance Limited UpheldMortgagesDRN-3840478 The complaint This complaint is about a bridging loan taken out by Mr and Mrs S through Aura Finance Limited. Mr S, who has dealt with the complaint throughout, says that Aura delayed completion of the sale of his property, incurring an additional month’s interest. Mr S also sa... (5 pages)View decision -
Decision Reference DRN-3843347
6 Dec 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3843347 The complaint Mr W is unhappy that Great Lakes Insurance SE declined a claim he made under his travel insurance policy. What happened Mr W took out travel insurance, with Great Lakes, to cover a trip he was taking abroad, between 5 June 2021 and 20 June 2021. The policy provide... (4 pages)View decision -
Decision Reference DRN-3607479
6 Dec 2022 Sainsbury's Bank Plc UpheldConsumer CreditDRN-3607479 The complaint Mr O complains that Sainsbury's Bank Plc (“Sainsbury’s”) irresponsibly granted him credit that he couldn’t afford to repay. What happened Sainsbury’s approved a £10,000 loan for Mr O in September 2021. Mr O needed to repay £12,648 through 60 monthly instalmen... (2 pages)View decision -
Decision Reference DRN-3823843
6 Dec 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3823843 The complaint Ms S says after TSB Bank plc debited her account in error she had to cancel her order for an item that was due to be delivered. The supplier charged her a £50 cancellation fee. What happened On 15 March 2022 TSB had a systems incident that meant many transactions ... (2 pages)View decision -
Decision Reference DRN-3842988
6 Dec 2022 National Savings and Investments UpheldBanking and PaymentsDRN-3842988 The complaint This complaint is about the purchase of premium bonds for Miss D not long after she was born. Miss D’s grandfather (Mr K) wished to purchase the bonds for Miss D. And given Miss D’s age, her mother (Ms K) was required to complete the application as well. Mr K and ... (6 pages)View decision -
Decision Reference DRN-3772135
6 Dec 2022 Bradbury Hamilton Limited UpheldInvestmentsDRN-3772135 The complaint Mr M complains about the investment advisory service he received from Bradbury Hamilton Limited between 2017 and when he moved to a new adviser. What happened Mr M had been a client of Bradbury Hamilton since 2013. He signed up to its Portfolio Service, which invo... (7 pages)View decision -
Decision Reference DRN-3843058
6 Dec 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3843058 The complaint Mr B is unhappy with the way Domestic & General Insurance Plc (D&G) has handled a claim he made on his fridge freezer insurance policy. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: Mr B has a poli... (2 pages)View decision -
Decision Reference DRN-3842785
6 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3842785 The complaint Mr C has complained about the time it has taken, and the treatment he has received from ITI Capital Limited (‘ITI’) when his accounts were migrated over from a previous firm. Mr C’s accounts weren’t reconciled with the shareholdings and cash that had been transfer... (4 pages)View decision -
Decision Reference DRN-3842967
6 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3842967 The complaint Mr and Mrs T are unhappy with how Barclays Bank UK PLC (“Barclays”) handled their application to port their mortgage. What happened Mr and Mrs T held a mortgage with Barclays which they were tied into. In March 2021, through a broker, they submitted an online appl... (6 pages)View decision -
Decision Reference DRN-3696712
5 Dec 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3696712 The complaint Mr E complains that Starling Bank Limited haven’t done enough to recover his international payment which didn’t arrive. What happened When planning his wedding in Greece, Mr E made two international payments to Eurobank through Starling. The first payment was succ... (2 pages)View decision
