We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3820340
6 Dec 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3820340 The complaint Mr R complaints HSBC UK Bank Plc trading as first direct keeps stopping him being able to enjoy spending his own money. What happened Mr R has a first direct account and has been a customer for many years. In January 2022 Mr R contacted first direct to ask why it ... (3 pages)View decision -
Decision Reference DRN-3684345
6 Dec 2022 Nationwide Building Society UpheldConsumer CreditDRN-3684345 The complaint Mr M complains Nationwide Building Society discriminated against him because it wouldn’t allow him to apply for an unsecured personal loan as he was 80 years old. He also complains Nationwide Building Society should have considered his application on the merits, i... (7 pages)View decision -
Decision Reference DRN-3842455
6 Dec 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3842455 The complaint Mr B says the advice given and the arrangements made by Portal Financial Services LLP (Portal), to transfer his Occupational Pension Scheme (OPS) benefits into a Novia Self- invested Personal Pension (SIPP) and recommend investments in high risk and specialist hol... (11 pages)View decision -
Decision Reference DRN-3844855
6 Dec 2022 Arrow Global Limited UpheldBanking and PaymentsDRN-3844855 The complaint Mr C has complained that Arrow Global Limited did not honour an agreed settlement. What happened This complaint surrounds a defaulted credit card account, which was sold to Arrow in 2016. In July 2020, Mr C and Arrow agreed a settlement arrangement, where Mr C wou... (3 pages)View decision -
Decision Reference DRN-3770775
6 Dec 2022 Morses Club PLC UpheldConsumer CreditDRN-3770775 The complaint Ms R, through her representative, complains that Morses Club PLC lent to her irresponsibly. What happened Ms R was approved for six loans. Here is a brief loan table. There was a significant gap in lending between loans 5 and 6. Loan Start Date End Date Capital Am... (6 pages)View decision -
Decision Reference DRN-3486249
6 Dec 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3486249 The complaint Mr M complains about the correspondence he received from Zopa Bank Limited in relation to a loan it arranged for him. What happened Mr M took out a loan which was arranged by Zopa. During the Covid-19 pandemic, Zopa agreed to a payment arrangement where Mr M paid ... (3 pages)View decision -
Decision Reference DRN-3199477
6 Dec 2022 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3199477 The complaint Mr M complains about the advice given by NTM Financial Services Ltd (‘NTM’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has caused a ... (11 pages)View decision -
Decision Reference DRN-3662706
6 Dec 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3662706 The complaint Mr C has complained that Portal Financial Services LLP (Portal) recommended he invest in unsuitable funds that weren’t within the risk he was willing to take. What happened Mr C has told us that his first contact with Portal was in late 2013, and that this contact... (7 pages)View decision -
Decision Reference DRN-3842135
6 Dec 2022 Zurich Assurance Ltd UpheldInvestmentsDRN-3842135 The complaint Mrs Y complained, through a claims management company, that Zurich Assurance Ltd trading as Allied Dunbar Assurance plc provided unsuitable advice in 1997 when it recommended her to invest in a fund that she feels was too risky for her. She is also unhappy that sh... (6 pages)View decision -
Decision Reference DRN-3746041
6 Dec 2022 QIC Europe Ltd UpheldInsuranceDRN-3746041 The complaint Mr L complains about QIC Europe Ltd’s (QIC) handling of a claim made under his buildings insurance policy. Any references to QIC include its agents. What happened In February 2022 Mr L made a claim to QIC. He said the roof of his house had been damaged by a storm.... (2 pages)View decision
