We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-4659860
4 Mar 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4659860 The complaint Mr A complains that Starling Bank Limited wouldn't let him deposit cash into his account, and that it refused to increase his yearly limit for depositing cash. What happened In September 2023, Mr A visited his local post office in order to pay cash into his S... (3 pages)View decision -
Decision Reference DRN-4660186
4 Mar 2024 FCE Bank Plc UpheldConsumer CreditDRN-4660186 The complaint Mr D is unhappy with a vehicle supplied under finance by FCE Bank Plc trading as Ford Credit (‘FC’). What happened The parties are familiar with the background of this complaint so I will only summarise what happened briefly here. FC supplied Mr D a van on hire pu... (6 pages)View decision -
Decision Reference DRN-4659728
4 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4659728 The complaint Mr L complains Wise Payments Limited (“Wise”) blocked and closed his account, and it has failed to return all his funds. To put things right, Mr L wants all the funds returned to him, and for Wise to pay him compensation. What happened Following an internal review... (6 pages)View decision -
Decision Reference DRN-4627217
4 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4627217 The complaint Mr P has complained about delays by Advantage Insurance Company Limited in assessing a claim under his motor insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In summary Mr P uploaded i... (2 pages)View decision -
Decision Reference DRN-4534359
4 Mar 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4534359 The complaint Mr T complains that Clydesdale Bank Plc trading as Virgin Money hasn’t provided sufficient compensation given the distress and inconvenience caused by it incorrectly duplicating transfers from his account. The payments were being made to Mr T’s other accounts (inc... (3 pages)View decision -
Decision Reference DRN-4535034
4 Mar 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4535034 The complaint Miss B complained that Scottish Widows Limited (Scottish Widows) has introduced a significant delay into the transfer of her pension benefits to a new provider. She is seeking compensation for the financial loss she believes she has suffered. What happened I issue... (4 pages)View decision -
Decision Reference DRN-4639682
4 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4639682 The complaint Miss J is unhappy HSBC UK Bank Plc refused to refund all the money she lost as the result of an authorised push payment (APP) scam. What happened As both parties are familiar with the details of the scam I will not repeat them in full here. In summary, Miss J saw ... (5 pages)View decision -
Decision Reference DRN-4602713
4 Mar 2024 Northern Bank Limited UpheldBanking and PaymentsDRN-4602713 The complaint Mr L complains that Northern Bank Limited trading as Danske Bank unfairly refused to authorise an international money transfer from his business bank account. What happened Mr L wanted to buy a second-hand agricultural vehicle from a company overseas which I will ... (2 pages)View decision -
Decision Reference DRN-4500581
4 Mar 2024 Admiral Financial Services Limited UpheldConsumer CreditDRN-4500581 The Complaint Mr S complains that Admiral Financial Services Limited (“Admiral”) irresponsibly lent to him. What happened Admiral lent Mr S a loan for £8,000 in November 2021, the loan was due to be repaid on 36 monthly instalments of £255.47. Mr S has complained that he couldn... (3 pages)View decision -
Decision Reference DRN-4659712
4 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4659712 The complaint Mr S is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the loan was unaffordable. What happened In July 2020, Mr S took out a conditional sale agreement with Moneybarn, to finance the purchase of a car. He paid no deposit and... (5 pages)View decision
